TERMÍN POBYTU: 07.06.2025
PRIDANÉ: 31.05.2025
PREČÍTANÉ: 0-krát
I recently stayed at this hotel and was really disappointed with the overall experience, especially given the price I paid.
On the positive side, the food was great, and customer service was decent. However, several issues made my stay far from enjoyable:
• WiFi: I had no internet for two days until an IT technician finally came to sort it out.
• Mini fridge: Faulty and not working in my room.
• All-inclusive confusion: Although it’s advertised as an all-inclusive hotel, only two restaurants were included in the price. The others (plus the gaming room) required extra payment, which wasn’t clear on the website.
• Facilities: The outdoor pools were freezing, so we tried to use the indoor pool instead, but it was closed for the summer. The only indoor pool available (next to the sauna) was also too cold because the heater was broken.
• Entertainment: It rained during our entire trip, which was our family’s luck and nothing to do with the hotel. However, the hotel could have done more to accommodate guests stuck indoors, such as providing entertainment options for kids and teens.
• Room service: The fruit platter was off and unappetizing, and the cheese plate tasted like plastic.
• Massage prices: Way too expensive compared to what I’d pay in London.
Overall, I felt like I was constantly being charged extra for things that should have been included. This hotel wasn’t worth the money or the “all-inclusive” label. I’d recommend looking elsewhere if you’re after a relaxing, value-for-money holiday.
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