TERMÍN POBYTU: 06.06.2025
PRIDANÉ: 05.06.2025
PREČÍTANÉ: 0-krát
PLEASE AVOID AT ALL COSTS!!!
I booked this hotel through Lastminute.com as a 5-star all-inclusive resort to celebrate our engagement anniversary. What we received was one of the worst travel experiences I’ve ever had in over a decade of international travel.
Our room had visible mould/humidity, water leaking through the shower wall, and a sewage smell.
TV didn’t work at all during our stay, despite reporting it multiple times.
Blackout curtains were broken, letting in bright light every morning at 6 AM.
Towels placed on the floor were not replaced some days, just hung back up by housekeeping.
Dust under the bed, rubbish in corridors, and a general sense of poor hygiene everywhere.
The cocktails were made with low-quality alcohol and artificial juices.
Staff at the pool restaurant were rude and dismissive.
No one ever offered a room change or resolution, even though I complained while on-site.
After returning home and sending photo evidence and complaints to Lastminute.com, they don't take ownership of my concerns and eventually offered a mere €200, despite this being a complete misrepresentation of what we paid for.
I’ve since discovered many other guests had nearly identical issues, and yet the hotel continues to advertise itself as a premium resort. This is simply dishonest.
I am now filing complaints with:
UK Trading Standards
CMA (Competition and Markets Authority)
European Consumer Centre
Deputy Ministry of Tourism in Cyprus
This hotel is not even close to 5-star quality, and I strongly urge anyone reading this to avoid both this property and Lastminute.com until they take responsibility for their customers and stop misleading people.
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