TERMÍN POBYTU: 06.06.2025
PRIDANÉ: 04.06.2025
PREČÍTANÉ: 0-krát
Rude staff. Go elsewhere
I am currently two days into a twelve-night stay at this resort, accommodated in the superior apartments. Upon arrival, our apartment had no electricity, which created an immediate inconvenience.
The reception staff exhibit inconsistent service standards. While some team members are courteous and helpful, the majority display unprofessional and discourteous behavior. Communication with reception has been particularly challenging, with guests frequently being redirected between different departments without resolution.
A significant concern regarding this establishment is their policy of charging fees for sun loungers at both the pool and beach areas. This practice is uncommon in the hospitality industry and creates an additional financial burden for guests who have already invested substantially in their accommodation. The resort appears to allocate more staff to collecting these fees than to providing adequate lifeguard services, which raises safety considerations.
Several maintenance issues have been reported but remain unaddressed. Our in-room safe is non-functional despite multiple notifications to reception. Additionally, one of the apartment doors is damaged, which we have documented to avoid potential charges upon departure, though no repairs have been initiated.
A recent incident at the reception shop highlighted pricing inconsistencies, where an item displayed at €4.50 was quoted at €8.50. After a 35-minute wait and being transferred between departments, the payment system was unavailable, requiring cash payment. When the pricing discrepancy was discovered, we declined the purchase due to the staff's unprofessional response.
While the resort's location and physical setting are exceptional, the overall experience has been significantly diminished by questionable business practices and poor customer service. The additional charges for basic amenities, combined with inadequate staff training and maintenance issues, detract from what should be a premium hospitality experience.
Based on this experience, I would not recommend this establishment to prospective guests, as the service quality does not justify the substantial financial investment required.
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