Gran Canaria recenzie hotelov

Cannot fault the rooms. Absolutely immaculate condition except aircon is limit and does not go cold enough even with the curtains and doors shut we still feel that it is not cold enough. What lets down this hotel is the staff there is multiple incredibly rude staff I will not name particular names but if servatur would like to reach out to me for the names I’ll be more than welcome to report them. What also lets this hotel down is we had 4 people staying in the one hotel room 2 beds on the sofa and 2 single beds in the room, there was only 2 towels not big ones more like small ones and no toilet roll I then confronted the reception staff about this matter they then told me they had no toilet roll in a hotel of this size we also requested 2 more towels as we would all like to have our own towels and also not have to use the towels we had used on the sun loungers, As I currently write this review it has been 2 hours since I requested 2 towels and toilet roll which we have yet to be given. Views from the room are amazing although the lift is very outdated and doesn’t work a lot of the time. Also on behalf of one of my family members we also would like to report that one of the locks on the door had been broken which hasn’t been fixed we also haven’t had any sort of room change or anything. Entertainment goes off at 11 which I think it’s to comply with Spanish rulings correct me if I’m wrong. Although the location is amazing and views are immaculate and you cannot fault the rooms but alot of the staff cannot speak English although I understand that it’s not there main language the staff should have some understanding of English. When I asked for a towel and toilet roll I was then told I had to pay a 10 euro deposit and 3 euro per towel although we are all inclusive we were then told there was no toilet roll in the entire hotel as a company had yet to provide the toilet roll and told me I had to then pay for the toilet roll after saying to them I refuse to pay for basics in an all inclusive hotel they then said they now have toilet roll and the towels will be free which doesn’t make any sense as I was clearly wearing an all inclusive band. I could go on for ages but hopefully this explains why it’s a 1 star rating Many thanks, Jackie Onpretioka GET NEW STAFF AND FIX THIS ALTAMAR!

Poloha je ideálna na sledovanie západu slnka. Personál je priateľský.

Super pekný hotel, dobré jedlo, mega bufet, personál, ktorý nesplní žiadne želania. Artiles bol najlepší čašník :) Izby sú trochu staré.

Výnimočné, ďakujeme!

Išli sme na pár dní na dovolenku. Hotel je luxus a reštaurácie vo vnútri sú úžasné. All inclusive stojí za to. Veľmi zdravé jedlo a veľa šalátov a ovocia. Nádherný výhľad a super tiché miesto. Bazény sú veľké a veľmi pohodlné na vstup a výstup. 100% odporúčané

Molto bello, enorme, pulito e con bellissime piacine. Unico neo è lontano da tutto occorre sempre un autobus, un taxi o….2,5 km per arrivare a piedi alla spiaggia

Zostali sme týždeň. Hotel. Poloha, čistota a najmä personál boli vynikajúce. Jediným problémom je správa ležadiel, a to ako pri bazéne, tak aj v soláriu. Od 7:00 sú obsadení uterákmi a my sme žiadny nedostali. Je to škoda, pretože zvyšok je výnimočný.

Excepcional. El personal (camarer@s, cociner@s, animación, limpieza, socorristas…) muy amable y siempre dispuesto a ayudar y dar recomendaciones de la isla. La ubicación espectacular, con vistas directas al mar y con acceso directo a una playa tranquila y preciosa. Las habitaciones también maravillosas y con un servicio de limpieza excelente. Si volvemos a Gran Canaria no dudaremos en volver a este hotel.