Recenzie dovolenky a hotelov - Akumal (49)

Minuli sme peniaze navyše a rezervovali sme si Sian Kaan Master Suite, ale neznáme, že pod týmto názvom majú niekoľko rôznych usporiadaní izieb, ALE zobrazujú iba najkrajšie suity, v ktorých sú len 2. Pre mňa to bola návnada. Dali nám izbu s malou „vírivkou“ na malom balkóne bez súkromia (vaňa v ďalších izbách je hneď vedľa s malým skleneným oddeľovačom) v porovnaní s tým, čo ukazujú na obrázkoch. Bol to určite zlý spôsob, ako začať našu dovolenku. Ďalší pár mal rovnaký problém v rovnakom čase ako my. Oblasť Sian Kaan má byť VIP ošetrením, ale bolo to všetko len nie. Moja žena má rada nápoj s mliekom alebo smotanou, ale barman povedal, že nemajú, tak si vyberte niečo iné. Moja žena musela ísť do iného baru po nádobu s mliekom a priniesť ju barmanovi. Došiel im likér Kahlua (čo je obľúbený nápoj mojej manželky vyrobený v Mexiku) a do fľaše naliali lacné veci a snažili sa to vydať a povedať, že chutí rovnako. To je ako povedať, že každá tequila chutí rovnako. Kým sme tam boli, nedostali ďalšiu fľašu Kahlua (išli sme do Tulumu a kúpili sme 1 l za 200 pesos). VŠETKY bazény boli veľmi studené a za týždeň sme v nich strávili len asi 15 minút. Väčšina bazénov je v zlom stave s odpadávajúcimi dlaždicami alebo cementovou úpravou. Bazén pre dospelých je hlavnou cestou a má iba 8 ležadiel. Pred týmto hotelom nezostala prakticky žiadna pláž (obrázky hotela sú spred mnohých rokov), musíte prejsť na ďalšiu, aby ste si mohli sadnúť alebo ľahnúť na piesok. Dizajn hotela a areálu vás neustále núti ísť hore alebo dole po schodoch, aby ste sa dostali kamkoľvek, čo je zvláštne pre rezort na rovine. Musia povedať všetkým zamestnancom, aby po poďakovaní povedali „radosť“, ale môžete ľahko povedať, že to robia len preto, že musia, len pár zamestnancov sa usmievalo. To je také odlišné od toho, čo bežne zažívame v Mexiku. Našli sme veľa jedla nevýrazného. Zistili sme, že kurací parmezán neprichádza s parmezánom!?? Zarezervovali sme si najkrajšiu izbu, ktorú ponúkali, a očakávali sme to, čo bolo na obrázku, ale boli sme veľmi sklamaní. Mali sme veriť recenziám. Normálne nepíšeme zlé recenzie, ale mysleli sme si, že by sme mali pomôcť informovať ostatných cestujúcich, takže možno nebudú sklamaní ako my. Toto bola naša 21. mexická dovolenka, takže sme videli veľa rôznych letovísk. Obrázok zobrazujúci bazén, posteľ, ležadlá a vírivku bol obrázok, ktorý sa nám ukázal pri rezervácii izby. Zvyšok je to, čo sme dostali, lepšie ako priemer, ale rozhodne nie to, čo sme očakávali alebo za čo sme zaplatili.

Najhoršie je upratovanie izieb a údržba klimatizácie. Postele vo veľmi zlom stave.

Zostali sme tu asi 5 dní. Rezort bol v poriadku. Plusy - celý personál rezortu bol veľmi zdvorilý, priateľský a ochotný - reštaurácie na posedenie boli celkom dobré. Vyskúšali sme Nariku a La Luce. Obe boli vynikajúce. - izby boli v poriadku Mínusy - Wi-Fi nefungovalo prvú noc takmer 12 hodín. Povedali, že došlo k poruche zariadenia - urobili sme rezerváciu v grile pri mori (bufet) na 20:30 a ukázali sme, že nie je k dispozícii žiadne jedlo. Doslova im došlo jedlo a čašník povedal, že ho neplánujú doplniť. Uvedomte si, že po nás boli ľudia, ktorí mali výhrady. - mimo nášho bloku (doma 6) došlo k obrovskému úniku odpadových vôd a bolo to pekelne páchnuce. - Celú noc sme počuli, ako sa dvere susednej izby zatvárajú s takým hlukom, že sme takmer ani nespali. Hotel by sa mal pozrieť na hydraulické zatvárače dverí alebo niečo také. Celkovo by som toto miesto neodporúčal.

Dolce vita bolo úžasné!

Naša vila bola na druhom poschodí s nádherným výhľadom na oceán. Užili sme si veľké. veranda s 2 hojdacími kreslami. Tlak vody bol silný a horúci v sprche. Personál pri registrácii bol príjemný a ochotný a ocenil som službu concierge WhatsApp. Con- AC v spálni v podstate neexistovala. Obliečky boli tenké a jedinou možnosťou bolo obliecť si veľkú prikrývku. Aj keď tam bol kávovar a filtre, nebola tam žiadna káva. Musel som ísť taxíkom do Akumalu za 15 dolárov, aby som dostal kávu a akékoľvek iné zásoby. Jungle Fish po ceste bola príjemná na večeru. Nie je to 4-hviezdičkový hotel podľa predstáv. Možno 2,5-3. Ale! Zostal by som tu znova kvôli výhľadu a pokojnému prostrediu.

Everything’s been great, we recommend the resort and the food is amazing. Grecia it’s amazing

Not sure how this place got such good reviews. So far this place was a disaster. Tomorrow is our last night here and we can't wait to leave. Communication: This place is extremely unorganized and you can tell they have poor communication. After we got checked into our room, we noticed there were ants on two of the desks and walls. We called concierge and asked to change rooms. They instead got someone to come in our room to spray Raid or some bug killer spray. So now, we have dead ants (that they never cleaned up) in our room and the rooms just smelled like chemicals. We went to concerige and they told us there's nothing we can do since all rooms are filled and to write up a complaint for the next morning supervisor. So we slept in a room full of dead ants and chemical spray our first night. Next morning, Front desk told us we will be moved to Villa 32 which has a nice beach view and top floor so all we had to do is leave our bags so they can move them and come back at 3pm to "check in" for access. This was at 10am when they told us. At 3pm when we went to front desk, the told us we don't have you listed for a move and don't know what we were told and who told us. So literally for 5 hours nothing was done and we don't have Villa 32 anymore because it was full. What made this funnier was they asked us to identify the staff by photo and name, who told us about the move because there were 2 females that worked guest services and they couldn't figure out who. They eventually moved us to another Villa but we told them to do it NOW since we need to leave in an hr. It's like we had to babysit them to get things right. Services: On top of Communications as stated above, their service is incredibly slow. So they told us all rooms were filled and we had to go back and sleep in a room filled with dead ants and chemical smell, they told us they were going to have someone come to clean the room before we got back. That's was 10pm. Well, we got back to the room, waited so long that we fell asleep and the front desk called at 11:38pm to tell us to let the staff come in to clean. 1 HOUR and 38 MINS LATER to come clean after a complaint. I told them we're tired from our plane ride and trip here so nevermind, I need sleep. As you can see, service was always a "catch up" and never "Hey, how can I make it better". They don't offer to compensate you for anything for their mistakes. It's always they try to fix the first problem but can't get the basics right. They had the audacity to try to get us the Privileged Club talk for premium services. They need to get basic services right before trying to get me to pay for "better service". Food: The food was terrible. Everything was either too sweet or had no flavor. The first restaurant we tried was Mexican Tequila- which we had to use 1 of the 2 pass for dine in service. So it turns out it was a buffet when we got there. And the food was terrible! How do you make Mexican food taste that bad in Mexico!?!?! The other (default) buffet was decent but very inconsistent- everything from texture to flavor and drinks. Oh and the drinks- I don't know if they just add water and syrup but nothing tastes right. Privileged Club? Yea right, I'm just glad tomorrow is our last night here because we won't be coming back. Our friends stayed here- one room had mold in the bathroom. We'll certainly remember this experience, that's for sure. They got 5 stars for location because it was on the beach- that's it. Everything else sucked. Here are some photos of the dead ants in our room- too bad I cleaned up some before I started taking photos. Didn't know I had to do the staff's job too.

This was the most beautiful and amazing hotel. The service was excellent and the food was amazing. The fact you can access the other 3 Bahía hotels while staying there was the icing on the cake. Any mishap we had was quickly resolved with the most patient staff. It was such a great time and I will be coming back. Shoutout to David!!!