Recenzie dovolenky a hotelov - Puerto Morelos (105)

Tuvimos mala experiencia con respecto al tema de servicio, esto debido a que no nos explicaron el tema de alimentación horario etc, es por ello que batallamos con el tema de la comida, así misma se muere todo a las 11 incluso el bar cuando es un todo incluido y en otros hoteles de la misma temática es minino hasta la 1 o 2 am. De ahí en fuera bien incluyendo la atención por los meros.

Amazing place ! Everyone is very welcoming and friendly. ! the meals are delicious. Thanks to Victor who is great ☺️

Very nice place, with very good service... Thanks a lot to Victor for your perfect service and always smiling. Thanks a lot for all the team We recommend 👌

My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!

Honest review for a '5 star resort'. The resort is 3 1/2 star - perhaps 4 star at best. The resort is expensive and will try to rip you off. Preferred Club Pool is their signature piece, which we loved. This is not an 'adults only' resort, it is split into 2 parts with a lot of shared facilities. Restaurants are arguably 3 star at best and will not exceed expectations. Mecure, (Teppanyaki @ Spice) & Buffet were the only 3 really worth visiting. If you are vegetarian or vegan which my wife is, you will not enjoy this resort based on the food as there is limited options. Service was sometimes good, sometimes not great. If you complain you will feel like you're being punished. We would not book this resort again as it was for our honeymoon, and they was not very accommodating for that we found. The resort does have it's perks, but value for money is not there. If there was not a character limit on google I would give a full in-depth review which would be fair an honest. Beach is cleaned frequently and beautiful however very small. Rooms are out-dated but still nice, could do with some modernisation. You will not come away from the resort experiencing any authentic Mexican food. There are some brilliant parts of the resort, and some not so amazing parts of the resort. 3-4 star is the best we could give the resort. Room - 3/5 Service - 3/5 Pool - 5/5 Entertainment - 1/5 Cost - 1/5 - unrealistic pricing.

Me encantó el trato tan cálido y especial que nos dieron Alejandra de entretenimiento. Felix también siempre nos invitaba a participar y bailar. Los shows de la noche muy buenos. Nos encantó vivir la experiencia y conocer el ambiente Desire

No staff available, I don't care if it was the beginning of low season, stays are generally expensive, and there wasn't anything 5 star about this hotel other than the lobby. Bell boys are not existent, other than for requesting the check out card. Room service? Not existent as well. It has some "restaurants" though they won't service you, because there is no staff. Tipping doesn't get you far here, speaking English and being foreign does, so as a Mexican I had to speak English to them all the time. Rooms were never cleaned either, they are loud and there is constant banging and thumping, which is odd because there is no staff. I'm really surprised Hyatt lent their name to this building, I used to associate Hyatt with high quality. The only high quality here was the lobby layout...

V tomto stredisku sme mali skvelý zážitok. Služba bola príliš ostrá. Výkriky na Davida a Marcellana. Zariadenia boli čisté. Klimatizácia bola prvotriedna! Milovali sme jedlo a nápoje. Dobrá rozmanitosť bazénov - zábavné, pokojné, len pre dospelých. 2 nevýhody - nedostatočná komunikácia o zábave / aktivitách a pláž nebola skvelým miestom na kúpanie kvôli bermám. Určite by sme sa vrátili!