Welcome World Beach Resort & Spa 

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The level of service we received was absolutely appalling. Despite reaching out in advance regarding our situation—our two-year-old son being hospitalized for five days—the staff failed to provide any assistance or flexibility with our booking. They refused to amend, cancel, or accommodate any changes, even though we supplied proper documentation from SOS International directly to the hotel, which was located close to the hospital. The behavior of the staff was beyond unacceptable. They promised to follow up and assured us they would send updates through the booking app, but they did nothing of the sort. Their conduct was deceptive, unprofessional, and outright disgraceful. I am shocked and deeply disappointed by how false and untrustworthy they turned out to be in such a difficult and sensitive time.