Iberostar Selection Albufera Playa 

Our experience with the front desk service left us quite disappointed, particularly given the expectations we had for a 5-star property. Check-In Experience: We arrived at the hotel at 15:40 to collect our room key, only to be informed that the room was not yet ready. While we understand that delays can happen, especially during peak season, the response from the receptionist was unacceptable. When I inquired about how long the wait might be or when we could return for the key, she simply said, "I don't know" and "I cannot tell." This left us with no guidance and added to our frustration, especially considering the long queue at that time. I requested to speak with the duty manager multiple times, and only then was the room suddenly made available. The receptionist handed us the keys without any introduction to the resort, its facilities, or dining options — despite us booking an all-inclusive package. This was a poor first impression and not what we expected from a high-end resort. Check-Out Experience: During check-out, we waited in line for over 20 minutes. When I requested to add my IHG Club membership number, the receptionist was unfamiliar with what the IHG Club even was. I had to explain it to her twice before she finally asked a senior staff member for assistance. This lack of training and awareness is disappointing for a hotel operating under the 5-star category and affiliated with a well-known brand. Positive Highlights On a positive note, the housekeeping staff who kept our room exceptionally clean and well-maintained throughout our stay. We were also very pleased with the restaurant staff — they were consistently friendly, proactive, and efficient. Their service made our dining experiences enjoyable, and we felt well taken care of. We have raised these comments in hotel website, unfortunately I did not get any reply. I hope this review would nudge the management team to provide a better training to all the staffs.

Práve sme sa vrátili z našej nádhernej dovolenky v Iberostar Playa. Krásny a čistý hotel s priateľským a starostlivým personálom. Naozaj dbajú na všetky detaily. Napríklad na Deň matiek sme dostali do izby kvety a ak sme mali nejaké otázky, vždy sa nám snažili príjemne pomôcť. Boli sme tam s našimi dospievajúcimi deťmi a všetci sa skvele bavili. Jedlo bolo chutné, v bufete aj v reštauráciách. Táto oblasť je tichá, pláž je neďaleko a do mesta sa ľahko dostanete autobusom. Každý večer bol pripravený pekný show program s pestrými vystúpeniami, ktorý bol naozaj pekným zakončením dňa. Vďaka dobrému tipu od zamestnanca sme si požičali auto a mohli sme objavovať všetky krásne miesta na ostrove. Jedinou nevýhodou bolo, že krytý bazén bol v oprave. Stručne povedané: vysoko odporúčané a určite sa vrátime!

Super dovolenka, boli sme naozaj so všetkým veľmi spokojní. Chceli by sme veliť Paule za vynikajúce služby zákazníkom v mexickej reštaurácii. dakujem!

Currently staying here and we can’t fault it at all. From the second we go here the staff and everything has been amazing. Even more Oscar in the Oliba. His service and him as a person are just what you want when you are on holiday. This man definitely deserves a lot of praise and appreciation for what he does and how he is with guests

Rafael jr je tam najlepší barman a vďaka nemu tam máme najlepší čas🤌