Hotel Palace Bellevue 

EDIT: I did not misunderstand the situation and impoliteness of Ms Banic at all. Even the staff who witnessed the situation was feeling uncomfortable on her behalf. The staff understood I spoke Croatian but Ms Banic did not. At least not when she made comments to the third person, and before I spoke to her in Croatian. Also, I was not offered any other accommodation. Instead I was told by Ms Banic I will not find any other hotel in Opatija (in or outside your group of hotel) who has adjustable heating. Really, nowadays in a hotel of 4 stars? Moreover, for some reason photos could not have been uploaded in this review but your hotel, how it looks and is maintained at the moment, is not even for 3 stars, let alone 4. Some ownership on your side would go a long way. __________ If you want to enjoy the fantastic location, this is the place. If you want anything else beyond that, maybe it is not the place for you after all. We have booked a stay of 12 nights from mid October ((“Superior room with sea view and balcony). The temperature outside was 22 degrees and the hotel has a central heating turned on 24 degrees, day and night. Mind you, each room does have a thermostat but you cannot do anything with it. After spending sleepless night despite balcony doors and windows being opened, we tried to communicate the matter with the reception manager Lucija Banić. Not only she was unpleasant and rude in her attitude thinking I did not understand Croatian due to my foreign friend, but she was also not oriented on problem solution at all. She tried to convince us in a very condescending manner that all the hotels in Opatija has the same central heating system, and it was normal to have the heating switched on when outside temperature was 22 degrees (in her own words “you cannot indulge everyone”). Also, we were “allowed” to leave the hotel by Ms Banić but we were most probably not gonna be reimbursed because it was us who were not happy with the situation. Needless to say, we did leave the hotel immediately after the first night and very unpleasant communication by Ms Banić. We were fully reimbursed, but not thanks to Ms Banić. It is a 4 star hotel, with 4 star pricing, and with that should come certain standard. The breakfast was modest in its taste, and the coffee not drinkable. What I find most astonishing, but the aforementioned matter, is the state of the establishment which advertises itself as a 4 star hotel. I tried to attach some photos so everyone can decide for themselves if this is the standard of one 4 star hotel, but the review does not show them. The only reason why I gave more than 1 star in service is the accommodating staff which can do only so much in certain matters. Special kudos to Ms Tanja at the reception.

Sobe koje su okrenute prema cesti izložene su dosta velikoj buci zbog starih i oronulih prozora koju nedaju nikakvu izolaciju, iako je pogled predivan. Wellnes oaza odlična, i nije nam smetalo što se prolazi kroz hotelski restoran da se dođe do bazena. Osoblje je fenomenalno, svi su preuljudni i uvijek nasmiješeni 😍 Sobe čiste! 👌 Hrana nažalost ispod prosjeka😏

Hotel na hlavnej mestskej pláži, vynikajúce služby, bazén s vyhrievanou morskou vodou, krásne wellness centrum, chutné jedlo v reštaurácii Profesionálny a príjemný personál, hotelové parkovisko v blízkosti.

Všetko je super, a na nedostatky si po chvíli nespomeniem....👌👋👋👋🙂