Wyndham Grand Nai Harn Beach Phuket recenzie 

This was the 6th holiday I’ve had this year and by far the worst of the hotels I’ve stayed at. The rooms are lovely and the pool access is great. Although prior to arriving we did request the pool access room not be in the shade, we were still provided with a room in the far corner that was pretty covered which resulted in the pool being too cold to dip in to. When we complained, the rooms not in the shade suddenly became available and we were moved. This area was not busy as all the rooms beside it were empty so I can’t understand why the request wasn’t adhered to in the first place. I also paid for the all inclusive package and nothing was really explained on arrival about where you can go to eat. We did eventually figure it out ourselves but found that the ‘all inclusive’ was anything but. There are only 2 facilities to eat at and both had a reduced selected menu for the all inclusive package which was very limited. Not worth the price I had paid so we had only eaten at the hotel once despite having paid for it for the duration of our stay. A few days in to the stay we had a letter slipped under the door stating we had exceeded the amount of the deposit and should come and speak to the reception. I knew we had not exceeded anything so did go to the reception and they apologised and said it was due to an error. Some of the staff in general are pleasant but not all. The hotel is situated around 45 minutes away from Phuket old town which is the better part of the island with greater food options. I had paid extra for a floating breakfast which was decent. I was pretty annoyed that I had asked and paid for a late checkout but were forced to change rooms for this. It was inconvenient having to trail our luggage to the other side of the hotel. On arrival I was asked to pay 3000 THB for a deposit, upon checking out I was charged for use of mini bar and room service which was fine, however they did not refund me my deposit at the time. When I had arrived back to the UK I was messaged by one of the staff who had noticed this and they proceeded to send me the deposit back using western union who deducted money for using that method which meant I did not get my full deposit back. Overall not a great experience and the worst of the holidays I have had this year. I would definitely not use this hotel again as it is really not worth the price tag and has a lot of room for improvement. I don’t believe they should be offering an all inclusive package as it is not all inclusive when you only have two restaurants and even they are very limited. Very misleading.

Das Hotel ist wirklich super schön. Auch sehr ruhig, obwohl Hauptreisezeit ist. Man bekommt auch so gut wie immer ein Platz am Pool, da es hier auch durchgezogen wird, wenn man länger nicht auf der Liege liegt, die Handtücher weggenommen werden… finde ich sehr gut. Das Frühstück schmeckt sehr gut und es ist für jeden was dabei. Das Personal ist super freundlich und hilfsbereit. Wir waren mit unserer 9 Monate alten Tochter hier und das Personal ist so kinderfreundlich. Was ich persönlich nicht so gut finde ist, das man ständig einen Grasgeruch in der Nase hat .. gerade wenn Kinder anwesend sind, sollte es nicht überall im Hotel erlaubt sein. Die Zimmer sind sehr sauber und schön. Es fehlt aber auch ein bisschen Stauraum für die Kleidung. Die Preise für Cocktails usw. sind für ein Hotel echt in Ordnung .. finde ich super 👍🏼 Der Strand ist ein Stück weg, aber man kann super hinlaufen oder den Shuttle vom Hotel nutzen. Restaurants sind auch in der Nähe und gut zu Fuß zu erreichen. Was ich noch erwähnen möchte. Wir haben für unsere Tochter ein Arzt gebraucht. Es hat sich wirklich jeder an der Rezeption um uns gekümmert. Wir wurden zum Hotelarzt gefahren. Und danach hat man sich um alles gekümmert, dass wir ins Krankenhaus gefahren werden und auch wieder abgeholt. Die nächsten Tage wurden immer wieder gefragt wie es uns geht und ob alles passt… selten so ein Service gesehen… Danke ❤️

Môj pobyt vo Wyndham Grand Nai Harn bohužiaľ nebol taký, aký som očakával. Aj keď sa izba a vybavenie na prvý pohľad zdali v poriadku, bol som nepríjemne prekvapený vysokými príplatkami. Za položky, ktoré sú bežne zahrnuté, nám bola účtovaná výrazne vyššia suma, ako sa očakávalo. Toto nebolo jasne oznámené pri rezervácii. Niektoré príplatky boli navyše priam absurdné. Toto všetko naozaj zatienilo moju skúsenosť. Odporúčam, aby vedenie bolo transparentnejšie, pokiaľ ide o dodatočné náklady, aby hostí nečakali žiadne prekvapenia. Bohužiaľ by som tento hotel neodporúčal, pokiaľ nie ste ochotní zaplatiť veľa za základné vybavenie.

Stretli sme sa s tým, že na tretí deň pobytu nám chyžná pri upratovaní vyhodila ruskú SIM kartu. Personál nás nechcel kontaktovať a počas celej dovolenky nás jednoducho ignoroval. Taktiež konštrukcia pod oknami naozaj kazí zážitok.