Grand Universe Lucca, Autograph Collection 

My wife and I stayed in the Grand Universe Lucca several times over the past four years, and every time the experience was consistently exceptional. Located in the walled part of the city that's a ten-minute walk to the train station, The Grand Universe is beautifully furnished and decorated, and it includes the most comfortable beds, large flat-screen TVs, and wonderfully appointed bathrooms with huge showers. The staff is absolutely amazing. Georges is the regional manager, and he always goes out of his way to welcome us upon our arrival. Antonia is the on-site manager, and she ensures a wonderful stay for every guest and makes us feel like we're family. Vanessa is her assistant, and she is a consistently bubbly, happy and welcoming host who makes everyone feel appreciated. Ricardo always goes out of his way to greet us and welcome us back, and his kindness and accommodating manner are outstanding. The young ladies who staff the restaurant during breakfast are truly exceptional and kind. My wife and I have stayed in dozens of beautiful hotels throughout Tuscany over the past twelve years and the Grand Universe Lucca is by far one of our favorites. We absolutely love staying there, and that's a direct reflection on the management and staff. The Grand Universe Lucca isn't "just a hotel," it's our home away from home in the beautiful walled City of Lucca!

Sharming Hotel in a sharming town! Enjoyed my stay. Service was above and beyond. Food was amazing, I tried so many local specialities. I highly recommend a visit to Lucca and a stay in the Grand Universe Hotel.