Grand Decameron Complex Bucerias, A Trademark All Inclusive 

En general buenos alimentos, edificios un poco viejitos. Personal de servicio amable. Ubicación y extensión del hotel excelentes

A) The hotel is very noisy. One improvement would be to NOT Hammer on the walls and floor of the room above me 1) early in the day and 2) at all during high season. We paid extra for an ocean view so we could see and hear the ocean, we were in a room where we could see the ocean however we could also see weddings and a quinceañera and a party in the building next to us with loud music that went on until 11pm and midnight in the case of the party. Unacceptable. B) If you have a posted policy regarding saving chairs at the pool and beach then enforce it or take it off of the sign, or perhaps you could get more chairs, umbrellas and palapas. C) The food was 2.5/10 Empty trays were left unfilled (Hint: That is the food people want to eat if the trays have been emptied) The food lacked flavour for the most part. The food was perhaps the biggest disappointment, Mexican food known for its bold flavours etc. was not to be found, even on Mexican food night the food was bland and uninspired. Serving hamburgers, hot dogs and chicken wings as the main choice in the buffet one evening is and was completely ridiculous. There is a coffee station in one of the lobby's that was empty of coffee more often then it had coffee and was not replenished. D) The air conditioner in our room leaked water (a lot of water) all over the floor, we did not call for maintenance because 1) the water stain on the wall says it is not a new problem and you most likely know about it and found it acceptable 2) we are not giving up use of our room while you try to figure out how to repair or patch the problem. Room floor had so much water on it we had to use all our towels to prevent slipping on the tiles, the leak was also on the balcony and made it slippery. E) The light on our balcony has no switch so we could no shut it off, it is on a timer controlled by you. The curtains are not blackout curtains so the room is dark only after12:30 - 1:00am F) We watched a bar staff picking up glasses poolside, that is a good thing, however leaving the glasses that had bees around them was laughable, it did nothing for the bee problem at the pool (the one near the spa and gym). The bees were also attracted to the iguana feces that was all over the pool deck and not cleaned up. On one occasion the wading pool was closed because an iguana had pooped in it, the pool was closed for a time while the poop was removed and then the pool stayed closed for approximately 30 minutes, nothing was done in this time however after 30 minutes it was deemed the pool was clean enough for the kids to go back in. No cleaning occurred no chemicals were added. G) The resort is looking very tired and worn out, chipped, broken or missing tiles tiles, broken chairs, peeling paint in the pools and unfinished paint job on the buildings are not easily overlooked and nor should they be, you are in the hospitality business and if your goal is to not have return customers you are on that path now. We stayed at this resort 8 or 10 years ago and it was so much better. There are newer resorts close by that offer travellers a choice of where to spend their vacation dollars and your resort does not seem like value for money. Sad to say but this was the 6th time we have stayed at a Decameron resort in Mexico and more than likely our last. In some regard you thought that we would accept all the things listed above and be happy and not feel taken advantage of, plainly stated your resort is not worth the time, effort or cost to get there or stay there and it will take a lot of work and improvement of the facilities for us to even consider returning to this or any other Decameron property. It seems Decameron does not care anymore.

Focus is on drinking at the pool(s). Rooms are comfortable and modern if a bit spartan. Food is sometimes OK and sometimes good. The few actual Mexican dishes are surprisingly tame and/or Americanized. From long timers it's clear that there have been significant upgrades: grounded outlets, better wifi. I'm a little surprised the coffee is so meh, but it's not a gourmet place.