Waldorf Astoria Cancun recenzie 

I am writing to formally express my complaint regarding a severe food poisoning incident that occurred during my recent stay at Waldorf Astoria Cancun over Thanksgiving. This incident completely ruined my vacation and significantly disrupted my professional responsibilities afterward. On November 24th, 2024, my husband and I dined at Malpeque, one of your seafood restaurants, where we ordered grilled octopus, the catch of the day, and a grilled pork chop. Early the next morning, my husband experienced severe symptoms, including nonstop vomiting and diarrhea, which later affected me as well. Although I initially felt better than my husband and managed to visit the breakfast restaurant “CHAYA,” I became extremely ill shortly after consuming food there, experiencing uncontrollable vomiting and diarrhea for the remainder of the day and night. My symptoms were so debilitating that I could not leave the bathroom or our hotel room for the rest of our stay. Upon returning to the U.S., I remained weak and unwell, requiring medical attention at urgent care and follow-ups with my primary doctor. This entire ordeal not only ruined our vacation but also forced me to cancel an important business trip, significantly impacting my professional obligations. I am confident that the food poisoning originated from the meals we consumed at your property. Apart from one meal arranged through your hotel during a tour, all our meals were on your premises. I strongly suspect the grilled octopus at Malpeque and the breakfast at “CHAYA,” as I could still identify traces of these foods in my vomit. While I understand that unexpected incidents can happen, I am extremely dissatisfied with how this situation was handled. Initially, your management denied responsibility until it became evident that we had not left our room for days due to the severity of our illness. Despite completing your investigation form and being examined by your on-property doctor, who confirmed food poisoning, no satisfactory compensation has been offered. This experience has left me deeply disappointed in the service and accountability of Waldorf Astoria Cancun.

First time visiting the property and the views and service didn’t disappoint. I was upgraded at check in. Stayed 4 nights and didn’t want to check out. Hotel noise was nonexistent, minimal kids, lots of empty chairs at the pool and most importantly felt safe. All rooms have views facing pool/ocean. The resort is very clean, modern, luxurious, and the scent is amazing. The only downside is the limited eating options, small commute from security to the resort, and distance to Hotel Zone. This is the perfect place to relax and enjoy the sound of the waves and be away from the chaos.I’m already looking to plan my next trip back.

They tell you things that are later changed. Reservation was cancelled and was promised a full refund. Smile in your face and acting like hey are resolving an issue while doing differently. Be aware!

Terrible Customer Care, Arbitrary Policies, and a Ruined Experience My stay at this hotel started well but ended on a deeply frustrating note, exposing the property’s poor communication, lack of customer care, and questionable practices. On the day of my departure, I booked an Uber to leave the hotel. However, the bellman informed me that Ubers were not allowed to enter and suggested I take a taxi instead. This was frustrating because the day before, a staff member had specifically asked about my plans and transportation needs. I mentioned I would be using Uber, and they gave no indication it would be an issue. This last-minute communication failure was entirely the hotel’s fault. When my Uber driver arrived, he faced challenges at the security gate. I requested the bellman coordinate with security to allow an exception, as I didn’t have time to wait for a taxi. Instead of resolving the issue, the bellman escalated the matter to a supervisor. Shockingly, the supervisor showed no interest in addressing the immediate problem. Instead, she was focused on finding out who gave me the wrong information the day before, perhaps for an internal review. This response confirmed that the hotel values its internal processes more than its guests’ experiences. Despite the hotel’s resistance, my Uber driver was persistent and managed to get through three security gates to reach the lobby. During our conversation, he mentioned he had been to the hotel several times before without any issues. This strongly suggests either the policy had changed recently or the hotel staff simply lied to me to push guests toward using taxis—likely for financial gain. To be fair, the room itself was fantastic. However, the complete lack of customer care and the terrible checkout experience completely overshadowed what could have been an excellent stay. For a high-end hotel, this level of service is unavailable.