Villas Flamingos 

Krásny hotel s vynikajúcimi službami, krásnymi izbami a všetkým pocitom Holboxu. Vrelo odporúčame

Emplacement exceptionnel

We were sadly disappointed with our stay at Villas Flamingos in Holbox, MX. While the property is beautiful and offers great access to the most desirable sandbar on the island, there is not enough staff to support guests and so the experience leaves you with great disappointment. Rooms We stayed in one of the Vista Mar rooms and while the website says the occupancy was a max of 2 people, we found it strange that our room included not only a king bed but also bunk beds. The bunk beds took up quite a bit of space in the room and made it awkward to access the closet space. It was also obvious that these beds did not belong in the room as there were 2 lights hanging from the ceiling that were laying on the top bunk. The room was on the first floor and did offer a nice view of the ocean and easy accessibility. Property Maintenance While in the middle of taking a shower one evening, unfortunately the water supply was shut off. We called to have someone look into the issue and they said they would call back. While no one ever contacted us again, the water did return roughly 45 minutes later. Staff As with many places on the island, the hotel suffers from being understaffed. As a result, the experience for guests is lacking. Often times there were not enough beach towels for guests, the beach front bar/restaurant was not always open and when it was it was extremely slow. One day we sat down for lunch and it took over an hour to be served - likely due to our waiter forgetting to place our order with the kitchen. We went in for breakfast at the main restaurant one morning and had to leave as we waited 30 minutes and no one even came over to offer us coffee and most other tables around us did not even have their food after the same amount of time. The staff were pleasant however in no way do they live up to the "let us spoil you" message posted on the hotel's website.

If you are not a premier member this is not the place for you...

If I could give less than 1 star I would. terrible experience and I am glad to read I am not the only one who had a very bad experience since for Booking.com I am the crazy one! Super expensive hotel, we paid so much money for 2 nights, we didn’t get the room we paid for and they never refunded us although Booking.com said we would have gotten a refund. Ridiculous. There are many places less expensive and much much better in Holbox!!!!