Dune Boutique Hotel Tulum 

De la musique à fond toute la journée dans la chambre, difficile de trouver le calme que je recherchais. Et surtout, une expérience humaine très inconfortable : un membre du personnel m’a proposé de me faire découvrir la région, mais il s’agissait en réalité d’une tentative déguisée de rendez-vous amoureux. Cela a profondément altéré mon ressenti du lieu. Je suis venue seule pour me ressourcer, et je me suis retrouvée à me sentir hors d’un cadre sécurisant, ce qui a complètement rompu l’énergie que je recherchais dans ce séjour.

Not sure how this is a 5-star hotel. The entrance is via a boutique where they have make-do reception. The restaurant area was always askew- tables lying haywire, never supremely clean. The entire hotel zone area felt like it was off - seaweed washed up ashore. Tiny buildings racked up close to each other. Staff that only cares about tips for the bare minimum. We tried getting their complementary bicycles which were just not maintained - the handle-wheel alignment was off in both. I am not sure who are the folks that rate these places as 5-star. It was 3 at best. The prices all across are inflated. I would recommend staying in the federal zone area or spending even more to feel like you are atleast getting your money’s worth.