Sivana Tulum 

Great stay in this lovely low-key hotel. We stayed in the ocean-front room which was an amazing experience with incredible views.

Rustic not fancy; they offer free bananas all day which is fun and in the early morning they make drip coffee for you to help yourself. Note; there’s no milk so bring your own if you need it. The beds on the beach are comfy; sand is soft and white. Ocean water is warm like a bath I swam for so long. Paradise is here. Room is simple and rustic reminded me of a treehouse lol Dont expect luxury here.

Our vacation started off ok as we checked in with the staff at reception. She was friendly and helpful. Once into our room, we saw there was no refrigeration which I needed for medication. I asked if they had a fridge or a cooler and ice I could use. The young lady grabbed a cooler and ice from the freezer. No mention of purchasing the ice was made by her. We soon discovered the AC wasn’t operational between 6am and 8pm and you couldn’t flush soiled toilet paper down the toilet. Instead you had to use a woven basket for the trash with a plastic bag liner but a wicker top that offered no sealing from the odour escaping. Disgusting and unsanitary. Then our shower, the water pressure was lacking, when there was hot water it was scalding and came on quickly, with the cold water running already, not offering any protection from being scalded. The hot water went away as quickly as it arrived. Complaints to the front desk were attempted but the young man spoke no English other than saying “cash” when asked for more ice for our cooler holding my medication. Attempts to resolve through AirBnB began, asking for a partial refund for our remaining 3 days. The hotel owner denied anything was wrong and claimed everything worked fine. Accused us of skipping on paying for three bags of ice that the first receptionist never said we had to pay for ice. Thank you to AirBnB who stepped up and made things right by taking a small loss and refunding us about 50% of the remaining 3 nights cost. Do not stay at this hotel, if you do, you will be disappointed in what you get for the cost. There are better and more modern locations to stay in Tulum for half the price.

Wer es original mexicanischisch möchte,ruhig aber trotzdem zentral,ist genau am richtigem Ort!!!sehr ruhiger Strand,aber absolut alles zu Fuß zu erreichen!!! Viele Restaurants und kleine Geschäfte sowie ,kleine Geschäfte für Speiß und trank,bikini,Sonnencreme.ect. Das personal hatt uns ganz herzlich empfangen!! Die Zimmer werden jeden Tag gründlich gereinigt und sauber gemacht!!! Ganz liebe Leute☺️🫶☀️🌊

El hotel más PODRIDO de Tulum. Habíamos ignorado el aire acondicionado que sólo funciona de 8 p.m. a 6 a.m. Se había ignorado la cuestionable limpieza de la habitación. Habíamos ignorado el agua salada de la ducha y el grifo del baño. No lo hubiéramos sabido porque aunque en la descripción dice lo contrario, en recepción no habla inglés. Pero no pudimos ignorar las cucarachas que nos cayeron encima durante la noche.