RIU Playacar 

Welcome to the DMV of Cancun resorts. Where you're promptly issued a number and read a list of contractual obligations when you contact so-called customer service. Whenever you ask a question - like "hey, can I get that airport shuttle you promised??' you're read the contract and absolutely no effort is made to treat you like a human. Actually you're issued several numbers, a reservation number, member number and confirmation number, any of which they'll demand before they give you the pleasure of reading from the footnotes in their contract. But don't worry, they'll also treat you like a used car dealer. They don't disclose minimum stays or cancellation policies, which are myriad and buried in the agreement and they excel in spamming you endlessly literally moments after have your personal information. If this is vacation, I'll just visit my local park maybe. Update- the hotel staff are making some effort to help, so I will say these remarks apply to corporate, their software and support, and the phone/web customer service. The staff on the property have been quite nice and helpful humans. The phone folks are little more than drones designed to take money, read scripts and say no.

Otec ma pozval na výlet do Mexika a v RIU sme zostali 12 dní. Náš pobyt sme si užili maximálne: Jedlo je výnimočné, každú noc sa konajú rôzne zábavné predstavenia, izby sú neuveriteľne čisté a upratané a personál je vo všeobecnosti mimoriadne priateľský a milý. Ďakujeme všetkým, ktorí pomohli urobiť náš pobyt tak nezabudnuteľným, najmä Karen z recepcie, Omarovi z raňajkovej služby a Angelovi z baru. 100% by som odporučil každému, aby tu zostal!

Hotel je zrenovovaný, elegantne pôsobiaci, vynikajúca strava, čisté a teplé more, pozvolný vstup do mora, ochotný personál, Potrebovali sme zohnať zubára, tak sme sa obrátili o pomoc na recepcii. Cca 40 minút pre nás hľadali v noci zubára. Podarilo sa, a všetko dobre dopadlo. Cestovka cez ktorú sme leteli nemala ani toľko slušnosti aby v knihe o sebe nechali priamy kontakt na hostesku. Po odoslaní SMS (cez kanceláriu na Malorke) nám po 12 hodinách poslali SMS kam sa treba obrátiť.!!! Neskutočné. Čítať celú recenziu