Grand Hyatt Playa del Carmen Resort 

Zatiaľ najlepšie miesto .. najúžasnejší pohľad, personál je %100 pozorný .. kúpele cenote ÚŽASNÉ!!!

I rarely leave reviews, but our stay at the Grand Hyatt Playa Del Carmen was such an overwhelmingly negative experience that I feel compelled to warn others. What was supposed to be a relaxing vacation turned into one frustration after another due to the resort’s complete lack of professionalism, poor service, and broken promises. From the moment we arrived, the resort was filled with loud and disruptive construction. It began above the pool area on day one and continued throughout our entire five-day stay, despite being told it would be finished that first day. To make matters worse, they added more construction zones during our stay, including work being done in the pool area. The noise made it impossible to relax, and the staff’s repeated assurances that it was “almost done” were blatantly false. The staff at this property is among the worst I’ve encountered at any hotel. Employees were consistently rude, unhelpful, and misinformed. When we complained about the construction, the staff offered us a beach cabana as compensation, which we appreciated at first. We were told the cabana came with five complimentary sodas and five alcoholic drinks. However, after waiting 30 minutes with no service, I had to go back to the hotel restaurant to ask for help. A manager eventually came over and informed us that because the cabana was a courtesy, the drinks were not included. This directly contradicted what we were told, adding insult to injury. Our room was far from the standard expected at a Hyatt. It smelled strongly of mildew, and the balcony was filthy, covered in large animal droppings. Housekeeping was equally disappointing; we had to call multiple times to get our room cleaned, and on one day, it took four calls before they finally showed up. At check-in, the front desk staff recommended the resort’s sushi bar, which they said was a great dining option. We later discovered it was closed due to construction for our entire stay. No one informed us about this closure in advance, and it was yet another example of poor communication from the staff. Our experience at the Grand Hyatt Playa Del Carmen was a complete disaster. From the constant construction and rude staff to the subpar room conditions and broken promises, this property utterly failed to provide the relaxing vacation we had envisioned. I would strongly recommend avoiding this hotel. There are many other options in Playa Del Carmen that surely provide better service and value. Rating: 1/5

Anglicky sa takmer nehovorí. Služba je vynikajúca

Tento rezort bol skutočným sklamaním počas 7 dní, najmä kvôli personálu recepcie, predaju timeshare a plavčíkom na pláži. 100% sa nevrátime a NIKDY by sme sa nepripojili k Hyatt VIP po strašnom zážitku s Maryellou (skrátka Mary) a Danielom. „Denný klub“ na prízemí je zaujímavý…. Prvý deň, keď sme dorazili, sa môj 10-ročný syn pozerá z nášho balkóna pri oceáne a hovorí: „Pozri otec, striptérky“. Myslím, že klub nevlastní Hyatt, ale zaberajú časť tej istej budovy ako hotel. V našej izbe sme nestrávili veľa času, ale uvedomte si, že klub je otvorený od 11 do 7 a v závislosti od dňa môže byť hudba dosť hlasná (určite si nebudete môcť užívať balkón na pobreží). Podlaha na našej verande bola tiež nebezpečná, pretože niektoré dosky neboli pripevnené a iné na 50 %. Poloha hotela je skvelá, poviem. Ste jeden blok od Hlavnej ulice so všetkými obchodmi a reštauráciami.