Hotel Shibari Tulum 

Úžasný hotel na perfektnom mieste, ale má veľmi veľkú nevýhodu! Personál nie je nápomocný a správa sa dehonestujúco hraničiacim s lúpežou Nútia vás zaplatiť im 15 percentné prepitné z každej objednávky produktu od nich aj za raňajky, ktoré sú súčasťou objednávky!!!!!! Len hanba. Nepriateľský personál vôbec. Chlapík menom Jozafat na recepcii je jednoducho dokonalý, je manažérom recepcie, veľmi nám pomohol s každou sťažnosťou, ale nemôže zmeniť celý hotel a zlý personál. Izby sú perfektné a čisté, ale je to v džungli, kde po streche neustále chodia zvieratá a robia strašný hluk.

A beautiful place to visit, such great service and a wonderful restaurant on site. The cenote is beyond spectacular to be around, the grounds are well maintained - you fell like you are staying directly in the jungle. People are very friendly and helpful. We loved every minute.

Váš hotel je úplne úžasný! Som ohromený službami, neuveriteľnou prácou Megri, úžasným dizajnom interiéru, krásnym areálom, chutným jedlom a samozrejme hudbou vašich DJov. Vaši DJs sú to najlepšie, čo sme v Tulume zažili – nič iné sa nevyrovná! Hudba je špičková!

Facilities are top notch, needs better management. There appears to be a lack of communication between front desk and other areas of the hotel, places like spa, pool area, etc. We made several reservations via front desk but when we arrived at place of service no reservation was to be found. We asked to speak to the Manager. We were told he would call us but never did so. When checking out we asked to speak to Manager but he was not available. We were told the Manager’s name is Jeal Quinteros. If Mr. Quinteros is too busy to speak with hotel guests (this is a small hotel, 60 or so rooms) then I assume he has no interest in improving guest experiences. Next time we will try somewhere else.

The experience at Shibari was 1st class, from the service, people, setting, location, and food. Sofi, Diego and Joszeph at the desk went above what was expected to make our stay extra special! The rooms were incredible, food and breakfast is some of the best we have had internationally, and our waiter Alan (aka speedy gonzales ) was fantastic, always smiling and nothing was too much trouble. Perfect place for couples getaway!