Hotel Mousai Cancun 

Dajte si pozor, nie je dovolené priviesť si do svojej izby žiadneho hosťa, úplne pochopte, že nechcete, aby zariadenie využíval iný hosť, ale nie je dovolené mať hosťa (hostí) vo svojej izbe, to je smiešne. Nikdy tu nezostane a nebude nikomu odporúčať, aby tu zostal, keď sa rozpráva s ostatnými. Nižšie je odpoveď na môj príspevok vyššie, ktorého je veľa nezmysel. Na tom istom pozemku sa nachádzajú ďalšie dve zariadenia, ktoré sú pod rovnakou záštitou ako spoločnosť Mousai, ktorá túto politiku nemá. Takže nerozumiem politike, nehovorím o tom, že sa v zariadení nepotulujú hostia, hovorím o tom, že hosť v Mousai pozve priateľa do svojej izby, čo mu nedovolíte. Nikdy som nepočul o takom nezmysle v iných špičkových strediskách. Odpoveď od vlastníka pred 4 hodinami Vážený Aq Q, ďakujeme za zdieľanie spätnej väzby. Chápeme vaše obavy týkajúce sa pravidiel pre hostí. Upozorňujeme, že toto opatrenie je implementované s ohľadom na bezpečnosť a ochranu všetkých našich hostí. Snažíme sa udržiavať bezpečné prostredie pre každého, a preto máme prísne pravidlá týkajúce sa prístupu do miestnosti. Naozaj si vážime vaše pochopenie. s pozdravom Liliana Goñi generálny riaditeľ Hotel Mousai Cancún

We opted for a spontaneous vacation at Mousai Cancun and, before arriving, we had some doubts about the hotel’s size. Typically, we choose larger resorts with more amenities. However, those concerns quickly dissipated. Firstly, we found that a smaller hotel offered a more intimate experience. We interacted with the same staff daily, who became familiar with our preferences. For instance, at breakfast, Alex, one of the exceptional wait staff, would have our mimosas and Baileys Irish Cream ready for us as soon as we sat down, even when he wasn’t assigned to our table. Secondly, guests at Mousai have the added benefit of accessing the neighboring Garza Blanca resort. We could easily pop over for the larger gym, join in a game of pool volleyball, or try out one of the many restaurants, all within a short 30-second walk. Having visited Garza Blanca a couple of years ago when it first opened, we were already aware of the food quality there. In our past experiences, many all-inclusive resorts in Mexico struggled to provide a truly great dining experience. However, this time, we were delighted to see that the resort had significantly improved its food quality across the board. One exception was the room service, which we felt could be overlooked, although the delivery staff was very friendly. Our time at the pool was incredibly relaxing, largely thanks to our waiter, Alfredo Cime Ek, who was simply outstanding—without a doubt the best pool waiter we've ever encountered. Whenever our drinks or tequila were running low, he would be right there asking if we wanted anything else. We sometimes requested a surprise drink, and Alfredo never failed to impress us with something new and delicious. Every drink served had something redeeming about it, and nothing was poorly made. We can't wait to see Alfredo again on our next visit; he played a huge role in making our experience memorable. The bars at Mousai featured a distinctive cocktail menu, with almost all of the drinks being new to us. We had the joy of meeting Jose, the resort's mixologist, who works at the lobby bar in the evenings. His cocktails were nothing short of fantastic, and it's clear that the resort is fortunate to have such a talented individual on their team. To wrap up our trip, our butler, Alexa, and the concierge staff were incredibly helpful. Upon our arrival, Alexa initiated a WhatsApp chat with us, allowing us to easily communicate any requests. For example, when we asked for more tequila in our room, Alexa promptly replaced our minibar selections with tequila exclusively. It was fantastic!

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Ďakujem za všetko, úžasný personál, chutné jedlo