Crown Paradise Club Cancún 

Adrian, he was the best. I will come back to this place because of him.

During my recent stay at the Crown Paradise Club Cancun, I experienced a mix of impressions that I feel are important to share. Room: We stayed in a honeymoon suite that was spacious, clean, and offered an impressive ocean view. However, both the bathroom and the jacuzzi showed clear signs of age and rust, which detracted from the expected experience for a suite of this category. Hotel Facilities: The overall condition of the hotel’s facilities left much to be desired. On the third floor, where we stayed, the hallway ceilings had visible holes caused by water leaks. During a rainstorm, the hallways were filled with water, making the floors extremely slippery—a concerning issue, especially since these hallways are supposed to be under a roof. Additionally, other areas reflected a lack of maintenance: • One door in the Italian restaurant appeared broken and was covered with a piece of wood. • The elevators made unsettling noises, raising safety concerns. Dining: Despite structural deficiencies, the quality of the food and the service in the restaurants stood out as highlights of our stay. • Restaurants: • The Italian and seafood restaurants provided excellent dining experiences. • The steakhouse not only delivered amazing food but also offered exceptional customer service—the best in the hotel, in my opinion. • At the Mexican restaurant, while the food was good, the waiter assigned to our table displayed an unfriendly attitude. • Buffet: • The breakfast buffet was of good quality but became overcrowded, with lines of up to 30 minutes to enter. • The lunch buffet was disappointing, offering very limited variety and basic options. Bars: The adults-only bar on the eighth floor became one of my favorite places during the stay due to its relaxing atmosphere and the bartender’s excellent service. • I highly recommend Carlos for his professionalism and David in the breakfast buffet for his friendliness and outstanding service. Services: One negative aspect was the minibar restocking service. On the second day, it was not refilled, and after making two calls starting at 3:30 p.m., the issue was not resolved until 10:30 p.m., when my husband had to go down to the lobby to express his frustration. On a positive note, I commend Jesús, the bellman, for his attentiveness and exceptional service. Pool and Beach Areas: The pool areas are spacious, well-maintained, and offer daily activities to entertain guests. The beach is clean and pleasant. However: • The pool water was very cold, which caused complaints among guests. • There were occasional shortages of towels at the pool, which was a minor inconvenience. Security: A concerning issue was observing how beach vendors hid from the police within the hotel premises. This created an unsafe environment for guests, as these vendors were able to access not only the beach but also the pool and bar areas. This was the first time I had experienced something like this in a hotel, where guest safety should be a top priority. Conclusion: While most of the staff was attentive and the dining experience was enjoyable, the lack of maintenance in the facilities, poor attention to basic services, and security concerns make it difficult for me to recommend this hotel. There are better options in Cancun that offer superior value for money and a more pleasant overall experience.

Christian y Adriana super amables :)

Semana muy divertida y agradable en el KIDS PARADISE, muy amables y profesionales el equipo de personas Roberto, Melissa, Pamela, Nadie, Adriana, Alejandra y Jesús. Gracias por hacernos disfrutar!!!!