Aloft Playa del Carmen 

The rooms are very spacious, but the breakfast service is one of the worst I’ve experienced—and I’ve stayed at various Marriott Bonvoy hotels around the world. Despite it not being busy, I had to wait a long time for my food. On the bright side, the location is great, and a friendly receptionist told me she loves her job and even apologized for the poor service from the kitchen.

Honestly, things have changed for the worse. The breakfast for status holder (I am Platinum Elite >50 nights) with Marriott is a very underwhelming buffet. They took away many of the options I’ve enjoyed here in the past. At this point, there are better hotels in the area. The service in the breakfast area has also greatly declined. I felt like I was a burden more than a guest. I had to approach my server almost every morning myself if I wanted to order anything. I came and stayed here last year and really enjoyed it for what it was. Which was a big reason I returned here. I will list some things different this year from last year: Last year: - full breakfast menu, including green juice, omelets, pancakes, etc. - room upgrade as available - attentive service This year: - green juice, pancakes, omelets, and basically anything outside of the very limited buffet is an extra charge. - when I asked for the available upgrade (clearly visible on the booking site) they said it wasn’t available and it was “overbooked” which likely isn’t true since Marriott is very good at removing rooms that aren’t available on their booking site. - I had to go out of my way to get service at breakfast and in the pool area (despite being one of the very few people there) and at one point, the pool waiter got upset at me because I placed a food order through the bar and not through him (hint: if he was around, I would have ordered through him) Over all, I was rather disappointed this year. I didn’t need the nights here for my status so I could have gone elsewhere and probably will the next time in town.

Great location with friendly staff. They're very accommodating. I didn't have a chance to use the pool or other facilities, I was always out. There's a grocery store downstairs and a bank on the 2nd floor in case you need an atm. The only 2 negatives i had for my room were that the laminate flooring was a bit warped near the entrance door and the a/c rattled a little bit.

Tak nahlas. Tri dni po sebe mali na streche afterparty hudobného festivalu a vibrácie rezonovali mojou izbou od 20:00 do 1:00. Aká nočná mora! Požiadal som o zmenu izieb, ale hlasné basy vibrujú celým hotelom!