Atlantis Paradise Island Complex 

Love the place but it's cold

The hotel, amenities and experiences are one of a kind. Each year we come here and there's fun for the whole family. Many activities for children and adults alike. We love the Jr. Trainer for a Day program. This year we had the pleasure of being guided by Patrick & Braxton. Incredible people. My daughter had so much fun. Melinda at the Spa is 10/10 AMAZING!!! What stands out the most, besides all of the fun, is how genuinely kind the staff are. If it's your first time visiting, you should know there are auto gratuities added to all bills and a 10% VAT tax. In our experience, the staff more than earns their auto grat and in many cases you will want to add a bit more. Go to Nobu & Fish for great dining. I wouldn't recommend Field Trip for food. Swimming with the dolphins is worth it and def buy the photos for memories for years to come. You don't need to rent a car. The entire resort is walkable and there's a ton to do. Our favorite sweet spot is the gelato bar.

I took my daughter for her birthday in November (4-7), we went during a school week so it was fairly empty. That being said, I'm sure my experience is nothing like a weekend, holiday break, or summer visit. We had a great time and would've loved to stay 1-2 days longer and been able to do everything else, but will be going back! Cons: Checked in at 10am and was told to go explore and the room would be ready in less than an hour... didn't get a room until almost 2pm and only after having to speak to a supervisor. [Steven was very helpful to bring us to the room, carry our bags, explain everything, and reset the mood for the day.] The food is insanely overpriced. For 2 people, I couldn't get meals for less than 50$, even at the snack places. A plain soda at the swim up bar was like 7$. Restaurant reservations are so hit or miss! Definitely book dinner times before you even get there. Most places that serve food for dinner close by 5pm, so either eat early, have a reservation, or settle for a long walk to get fast food. I reserved a seat on the shuttle weeks in advance and confirmed the pick-up time the day we arrived and the day before we left, but they overbooked and wouldn't let us on. [Steven to the rescue AGAIN to call around and make them send another shuttle for us to get to the airport on time - give the man a raise!] Pros: Short lines for everything, spent hours going around the river 2 days in a row. Clean room... except for the tiny frog that got in when I left the door open by accident (oops!) So many things to see and do across the property. Had no reason to leave for anything the whole week. Early morning dolphin experience was overpriced to just stand in ankle deep water and wave at the dolphins, but you do get to stay (or come and do) on the beach for the whole day, which was pretty cool. For her bday dinner, my daughter wanted to dress up and get chicken fingers & fries so we ended up at the steakhouse... first of all, Ian... amazing customer service, very attentive, got her ice cream and sang (also very, very easy on the eyes). Second of all, the food and atmosphere was A1. Perfect date night/celebratory spot.

I have never been so displeased in my life. Atlantis Bahamas has gone severely downhill over the years and I stand on that. The service at this resort is absolutely horrendous. Nothing AT ALL is explained at check in and you are left with charges and fees upon checkout that were never explained. When asking to speak to the manager JUSTIN, he is just as INCOMPETENT as his staff. We explained to him many instances throughout our stay we were not pleased with, and instead of making things right he just backed up his staff. He had an extreme attitude and constantly was cutting us off when we were explaining all the things that went wrong. I am all for loyalty for your workers but if things are done incorrectly by YOUR staff and you still take their side that is terrible business manners. Now I am seeing all the negative reviews concerning the staff, and I stand on what I said more than ever. This resort needs an IMMEDIATE change in staff. Advice for all the travelers considering staying here: book the Bahamar instead. The SLS bahamar is the exact same price as this hotel with 10/10 experience and no complaints.