TERMÍN POBYTU: 29.09.2025
PRIDANÉ: 04.12.2024
PREČÍTANÉ: 0-krát
Dear Nigel,
I saw your response to my previous review. I stayed at your hotel for almost 5 days and noboby cared to contact myself or even resolve the situation concerning the breakfast then. You have now provided a very cookie-cutter response to my review without any substance or clear course of action. All this pretty much confirms that the hotel is not really bothered about the guests feedback as pretty much you are relying on the hotel brand name to drive business and happy to brush aside any issues the guests may raise. Sad to see such a poor management overall!
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40-60 MINUTES LONG QUES FOR BREAKFAST SERVICE!
Each morning, we faced an unacceptable 40 to 50 minutes wait in the breakfast queue. Despite our repeated requests to address this problem, there seemed to be a lack of interest and responsiveness from the hotel team. Young staff members were left to manage operations without adequate support or intervention from senior management.
We were assured that someone from the management would reach out to us to resolve the issue, but unfortunately, this promise was not fulfilled. This lack of follow-through and concern for guest satisfaction is disappointing and does not align with the high standards that Mandarin Oriental is known for.
Several of our guests expressed their dissatisfaction with this aspect of their stay, and I feel compelled to share this feedback in hopes that it will prompt immediate action. The current approach to managing breakfast service is a major shortcoming that needs urgent attention to ensure a more pleasant and efficient experience for all future guests.
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