TERMÍN POBYTU: 11.06.2026
PRIDANÉ: 03.12.2024
PREČÍTANÉ: 0-krát
My husband and I stayed here to celebrate his birthday. We had one of the garden view suites. We had a beautiful view and the room was comfortable, but obviously needs some more regular maintenance (cracks in tile, mold in bathroom, etc) since it is an older resort.
The guest services were the area that lacked the most. Our troubles began as soon as we landed. The prepaid private flight from MBJ to Negril was not available so we had to take one of the free shuttles which was a very rough ride and took us close to 2 and a half hours to arrive at the resort. We were tired and hungry and food options were limited when we did finally get settled.
My husband booked our stay directly through the Couples website and pre-paid for excursions and private transfers. Our trip was short (only 3 nights) and when we arrived it was late so the tours desk was closed so we weren’t able to book any of our excursion times. The following morning we went to the desk and the young lady there was most helpful (I wish I could remember her name) in getting us taken care of.
It would have been helpful for the resort to handle scheduling of excursions prior to our arrival, since availability was so limited. we couldn’t relax thinking we were going to lose money (because of course the fine print says the excursions are non-refundable).
The excursions were nice once we had them in order but the stress of scheduling is not what we expected. The couples website recommends booking these things upon arrival but based on our experience that’s not a good idea.
We even had to wait several minutes after our massages for the spa to get confirmation that we had a spa credit to avoid being double charged.
It definitely felt unorganized and more confusing than necessary to get these things done.
Call the resort in advance and get them to have everything in order.
Otherwise, food, room, concierge upon arrival and departure and housekeeping were great. Our issues were based mostly around the disorganized tour scheduling and communication.
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