Aruba Recenzie dovolenky a hotelov

Február 9-20-ig volt szerencsénk itt pihenni. Egyetlen negatívum amire emlékszem, hogy a napágyakat már hajnal 5- kor befoglalták. Csodás szálloda, gyönyörű környezetbrn.

MOLD! As someone else said, this place is a vacation killer. The lobby looks nice, as does the pool but looks are deceiving. Got there around 10:30AM and was told the room is ready but it had to be inspected, come back later (Interns at the desk were VERY nice, so I assume they will move on to a better property). We left and came back in the early evening, went to the room and as soon as the door opened we were overwhelmed with the smell of MOLD. It was unbearable! Switch to a room (essentially, next to that one) and it was still bad, but bearable with the added bonus of chemical smell (to cover the mold?). Immediately saw hair on the bathroom floor, went to wipe it up with some toilet paper, and it turned brown (the floor was dirty). Aruba is a desert, but the humidity in the room was such that nothing would dry out (towels, etc.). Room layout is clearly done by someone who never stays in a hotel room. The bathroom has zero privacy, and the light in the bathroom will light the entire room (waking up other occupants). The door does not close all the way, so someone can walk by and watch you doing your business on the bowl. Maybe some people are in to that, but not me! The pool is OK, but the towels are not meant for regular size people, they are too small to even wrap around a 34 in waist. To top it all off, we HAD NO HOT WATER. Complained a few times, no one even got back to us. When checking out, another guest was at the front desk also complaining no hot water. Manager was called, but did nothing would email us (eventually?). I would expect better for a $400/night Marriott "resort". How can anyone rate this hotel such that it has an average of 4.0? Shenanigans! Would rate it zero if I could. Oh! and check out that amazing view of the parking lot from the huge patio!

Our waitress Carmen at L Lilo was outstanding her attention to detail and celebration of our anniversary was impressive

I enjoyed spending Thanksgiving holidays at Divi Aruba All Inclusive Resort. The property is picturesque and clean. My room was modern, aesthetic (overlooking the pool with a partial ocean view), and energy efficient. The food was appetizing. For the most part, the staff was accommodating. On the first day, housekeeping service was excellent; however, on the following two days, it was poor. The maid assigned to my room only changed the bed and towels on the second day. The sink had remaining residue, the shower floor was dirty, the hand tissue was not replaced, and dirty cups were left on the sink. After contacting housekeeping, two maids returned to the room and had the audacity to instruct me to wash my bathing suit in the shower and not the sink to keep the sink clean. Housekeeping management  informed me that the room was not thoroughly cleaned due to a 'Do Not Disturb' sign posted at the door. However, I explained that I did not post it. The following day, the same maid arrived at my room around 3:30 pm. when I was showering. I asked her to return later. When I completed my shower, I notified her that the room was ready to be cleaned. She arrived hastily and started making the bed. I asked her if we could have clean sheets. She told me "no" and then provided clean sheets. She was apparently annoyed and had a terrible disposition. Then I asked her to tell me her name. She said she didn't speak English. I then took her picture to prove her identity to housekeeping management. She became upset, called housekeeping, and motioned for me to speak on the phone. The supervisor, Jeanine, asked me if I was filming the maid. Since the situation escalated, I requested a face-to-face conversation to no avail. I was again accused of posting a 'Do Not Disturb' sign, which was the reason the maid arrived late to clean my room. Jeanine informed me that the maid was scheduled to leave work at 4 pm. I replied that the maid would not tell me her name, so I took a picture to identify their employee who had provided poor service for two consecutive days. I again explained that I never posted the 'Do Not Disturb' sign. She further elaborated that the maid did not speak English and asked me if I knew how to work the 'Do Not Disturb' sign. I responded that I understood how to work it  very well and that perhaps I needed to also  take a picture of it with time stamps to prove that it was never used. Meanwhile, as I am exhaustedly fighting for reasonable cleaning service. The maid exits my room. Jeanine finally apologized and promised me that my room would be cleaned at 9 am the following day. As I was leaving the room to go to dinner, I looked in the bathroom and noticed that the towels were not replaced and we were out of shower gel. At that juncture, I stopped at the front desk and asked to speak to the housekeeping manager, as Jeanine had left the premises. This supervisor de-escalated the situation and admitted that she received other complaints that this particular maid was not cleaning thoroughly. She immediately sent another maid to clean my room and assured me that a newly assigned maid would be providing cleaning services for my room moving forward. I expressed gratitude for her assistance. The following morning, the issue was rectified with excellent service. I have only one more suggestion, and that would be to use softener on the room towels. They were scratchy and rough. However, the beach towels were soft and fluffy.

DO NOT STAY HERE!!! I traveled here with friends in mid-November and between all of our experiences with all-inclusive resorts this one was hands down the worst and here is why: 1. Check In - Our group booked our trip through Expedia back in May 2024 for our trip in November 2024. Months and weeks leading up to November we were receiving confirmation e-mails from Expedia confirming the trip. Upon arrival at Divi the receptionist, Kimberly, informed us that according to their records our reservation was for August and we "no showed". Obviously confused, we showed Kimberly all of our confirmation e-mails and explained that there must have been a mistake on the resorts end. Kimberly was extremely rude and dismissive of the whole situation and said that it was our fault and that WE did something wrong and that we needed to contact Expedia since the reservation services office at the resort was closed for the day. The check in process ended with us having to spend $1200 on a room for the night that was to be refunded after the reservation office was able to speak with Expedia the next day to resolve the issue. They promised the refund would be issued after 5 business days, it was not issued for more than 14 business days only after multiple phone calls back and forth with the resort demanding the money back. Later we read online that this has happened to other people staying at this resort. 2. The Rooms - The original room booked for our stay was an ocean view room. Since the resort was essentially not expecting us, the only room available was a garden view room. This to us was not that big of a deal, but annoying given the circumstances. I will say at first glance the room was beautiful and newly renovated, but we quickly realized that the building we were staying in was under major construction. The loudest construction you've ever heard in your life started promptly at 7:30am every single day and if that didn't wake you up you were awoken to the construction or room service people screaming in the halls or knocking on your door wanting to clean your room. On our last day, I will admit, I lost my cool a little bit and asked the cleaning ladies to stop screaming in the hall at 8am and they responded with "Aren't you checking out today? Shouldn't you be getting ready to leave?". The only other major annoyance with the room was that our phone didn't work the entire stay so anything we needed we had to go to the front desk to ask for it. We asked them to fix our phone on our first day there and they didn't come to look at it until check out day. 3. The Service - Collectively the most miserable staff I've ever experienced (I live in the NYC area so, thats saying a lot). Asking for anything made you feel like you were inconveniencing them to the max. Only had one bartender that was friendly the whole trip. No beach or pool servers. All in all, we made the most of our time in Aruba, but honestly I don't think any of us will be returning. I know many people go there yearly and love this resort, but we cannot say the same and wanted to share our experience.

Buenas playas, parqueadero cerca, tranquilidad.

Love this place. My wife and I bought into their points system 8 years ago, and have been back there every year since. Sometimes twice a year.

Beautiful spot that we have returned to for over 10 years. Unfortunately, the changes made in the last year make it less likely that we’ll return again. The rooms are clean and directly on the beach. They could use a bit more storage for clothes, but we always manage. This year, they added a new restaurant. We did not enjoy the food there, but I must note that we have a prefer boring pallet. The the problems with this restaurant (The Margot): it replaced all the overflow seating for the buffet, making it almost impossible to find a table at the buffet; it has a prescribed menu—you get no choice. It’s fairly exotic food and did not sit well with us or the kids. The worst change made was the closure of the buffet for dinner. If you want buffet for dinner, you have to go to the Divi—a ten minute walk or a quick shuttle ride. Since reservations at the restaurants are very difficult to get, we ended up having to transport over to the Divi four times for dinner. One night we just ate at the bar at the Tam because it was so much easier. I found the buffet food to be ok this year, but nowhere near as good as it’s been in the past. Meats were overcooked and dry. Breakfast was the best. Hoping they read how disappointing the new setup is and reconsider their new policies.