Fairmont Orchid 

Great place for a high quality stay

This hotel has a great location and for the most part whenever there were problems the staff was very helpful. We had a point where the power went out and we were not contacted as of 7:30pm and it was pitch black in all three rooms that we had nightly for five nights as well as no air conditioning. If they did contact us my phone was dead and there was no electricity at all on any part of the floor as I walked around sitting on the floor plugging my phone in so if they possibly tried to contact us they only tried my number which was not a text and they could have called my husband. I was pretty upset by the time I got to the front desk and I received an eye roll. Unfortunately, there is a lot of guilt associated with complaining. I think that consumerism in general means we pay and we have services rendered. We had at least 8 and 1/2 hours of no services rendered and not contacted. During this time of inflation, I don't think any of us should feel guilty about demanding service after 8 and 1/2 hours of no power. The manager was right next to the person who was rolling their eyes and irritated that I was complaining. Finally, a third person came out and everyone acted like I was disruptive because I was insisting on new rooms with power since I have five children to take care of. I would love to return to Hawaii but does Aloha mean we all need to be chill with being treated subpar while paying a lot of money?

Mali sme skvelý čas vo Fairmont Orchid na Veľkom ostrove. Chceli by sme zakričať Marii Okamotovej a jej personálu pri plážových aktivitách a hostitelia stoja Služba bola nad rámec povinnosti a denný 5-hviezdičkový zážitok Určite sa tešíme na náš návrat Všetko najlepšie

Toto zariadenie a areál sú krásne. Bol som tam pre Luau. Myslel som, že to bolo trochu drahé, ale zážitok bol veľmi príjemný. Webová stránka zobrazovala ohnivý tanec, ale nerobili to, keď som tam bol. Bolo veterno a sucho, takže možno aj preto. Po požiari na Maui urobil Havaj niekoľko zmien v dňoch červenej vlajky.

Prišiel som osláviť 77. narodeniny mojej manželky. Mali ste skvelý čas. Použil som Costco Travel na rezerváciu a vybral som si možnosť „raňajky v cene“, takže to až tak nebolelo, keď som každý deň videl kartu na raňajky formou bufetu. Mali sme tam skvelého servera menom Noe, ktorý si tu zaslúži výkrik. Západy slnka vynikajúce, bazén dobrý, „súkromná“ pláž pekná. Miesto môže byť pre niektorých trochu vzdialené, ale to je to, čo sme chceli, a preto ich hodnotíme vysoko. Bezchybné pozemky a terénne úpravy sú tu úžasné. Mauna Lani GC susedí na severe. Pravdepodobne sa vrátime.