El Mouradi Club Kantaoui 

Ein tolles Angebot... Essen, Unterkunft und vor allem ganz nettes,hilfsbereites Personal.

Katastrofálne, absolútne sa vyhnite Som mimoriadne sklamaný z tohto hotela. Skúsenosť bola katastrofálna od začiatku do konca. Personál na recepcii je hrubý a nevítaný. Bungalovy boli špinavé, so silným zápachom plesne, čo je neprijateľné. Zaujímalo by ma, ako môže toto zariadenie uniknúť zdravotným kontrolám. Pokiaľ ide o bufet, bol jednoducho priemerný, s veľmi nízkou kvalitou jedla. Tento hotel si svoje hviezdy absolútne nezaslúži a nikomu ho neodporúčam.

DON’T GO TO THIS HOTEL! We stayed in this hotel in the beginning of july 2024. Overall a HORRIBLE experience. We stayed in bungalows, and ours was just the least horrible of the 4. (pics attached) I wouldn’t even be writing this if the other things didn’t happen, because the rooms were not nice but i could’ve looked past that. First of all the rooms were very dirty and overall not maintained at all. There were cockroaches and tiny bugs everywhere not just the bugalows but the hotel lobby as well. There was an incident when we left the room key in our bag on the hotel’s beach (which had a security person sitting there all day not very far actually). The room key was stolen on the hotel’s beach, and there were several things stolen from the room including an expensive apple watch. I went to the reception and they sent a security person with me who didn’t speak engilsh at all. I went back and asked for someone who spoke english and a well dressed woman came to “help”. For protecting the hotel’s reputation they didn’t believe us when we told them that it was stolen, they said we probably lost it but the rooms was literally a mess it was obvious that someone broke in several staff has seen it. We had travel insurance so we asked for a statement from the hotel that we got robbed and they refused to give it to protect their reputation. We were able to track the apple watch that was obviously in someone else's room from the hotel. The woman and the head of security helped me look for the watch using the tracking on my phone so they obviously believed me they just probably got the order not to help us with the insurance. The watch was in 2 arab men’s room based on the locator app but since they probably turned off the watch when they saw us looking for it we couldn’t prove it and didn’t get it back. The receptionist and the staff was not helpful at all which I think was the management’s order! They were belittling and gave the performance of not believing us but helped us look for the watch that was stolen by an other person staying in the hotel. The watch was found in the hotel (we don’t know where) several weeks after we came home. Now it’s at a police station in Tunisia and they wouldn’t send it back, they say we have to pick it up in person (we live like 2000 km’s away). They didn’t take any accountability even though we didn’t even blame the hotel nor the staff (security)! The security guard who was working on the beach kept saying we made it up and that it is impossible even though he clearly wasn’t doing his job properly. They also MADE US PAY FOR THE STOLEN hotel key!!! We made the mistake of going to staff for help when we should’ve called the police right away but we assumed they didn’t speak english so we went to the staff for help. On the positive note the servers in the restaurant and the bartenders as well were very friendly. In the beach bar the bartenders were very nice and friendly as well but it doesn’t compensate the management’s poor handling of the situation. I wouldn’t recommend this hotel because they care more about their reputation and saving themselves than helping us.

Pre mňa zlá skúsenosť. Na úrovni reštaurácie sa jedlá nelíšia. Personál nie je vítaný. Izba je veľmi zle udržiavaná. Umývadlo a vaňa sú úplne upchaté.

Servery v reštaurácii vyberajú a vyberajú, komu poskytnú dobré služby. Niektorí zákazníci dostanú celú fľašu Fanty alebo koly, zatiaľ čo iní nedostanú ani slušný prázdny pohár. Požiadal som čašníka o vidličku a nôž, požiadal ma, aby som bol trpezlivý, pretože bol celý mimo, namiesto toho, aby povedal, že sa pokúsi čo najlepšie. Musím viackrát požiadať o prázdny pohár. Zamestnanci by mali ľuďom povedať, aby rešpektovali líniu. S upratovacím personálom som nemal problém. Odviedli skvelú prácu. Ale pre čašníkov sa zdá, že dochádza k nejakému zvýhodňovaniu