Piccolo Borgo 

We stayed at Hotel Piccolo Borgo for one night, and it was one of the worst hotel experiences we’ve ever had. From the moment we walked into the room, it was clear that basic cleanliness and maintenance weren’t a priority. There were stains on the curtains, torn furniture, marks all over the walls, and dirty floors. The bed was extremely uncomfortable, with visible stains on the mattress and only one flat pillow that offered no support. The bathroom was another huge problem. The next morning, when we went to shower, we discovered there was no hot water at all. After a long day of traveling, we were hoping for at least a decent start to our day, but we were forced to shower in cold water. The showerhead was filthy, covered in grime and limescale, and the whole bathroom felt unclean. It’s shocking that this was the standard they provided. The room also smelled of cigarette smoke, even though it was advertised as non-smoking. My partner has asthma, so this wasn’t just unpleasant, it was a health risk. We brought up these issues at check-out, but instead of taking responsibility, we were handed a business card and told to email management. We emailed immediately, providing photos and a detailed description of everything wrong with the room. After several days of back-and-forth emails, management finally offered a partial refund but showed little care for the situation. They even referred to our complaint as an “endless epistolary conversation,” which we found dismissive and unprofessional. We never usually submit reviews and are often lenient if one or two things aren’t quite right, but this experience went far beyond what we could excuse. This hotel didn’t meet even basic standards of cleanliness, comfort, or service. For a place that calls itself 3-star, the experience was a joke. We wouldn’t recommend staying here under any circumstances. Edit: After looking at the reviews I noticed a pattern with many of the 5-star ratings. They seem to come from accounts that regularly post glowing reviews across multiple hotels which gives the impression of a possible review service. Based on our experience it’s hard to believe these high ratings are genuine or reflect the real standard of this hotel

Foi maravilhoso, um lugarzinho aconchegante. Amei😍