Mövenpick Hotel Berlin 

Visited Berlin in late-Nov 2024 to soak in some history and this hotel is perfectly placed as it is walking distance to Potsdamer Platz, Checkpoint Charlie, the Topology of Terror, the remnants of the Berlin Wall, etc. It’s extremely convenient as it is literally on the doorstep of Anhalter banhof where the S-Bahn connects to the various parts of the city within minutes. We were pleasantly surprised by an upgrade upon check in and the room was lovely. Very spacious and inviting. Toilet has heated flooring, which was welcome during the cold week we visited. However, the room had features which were baffling. There was a control for the bed to specify the firmness preference but it did not seem to be working. We never got to try it during our 5 nights there. Then there was the telephone. There were no instructions on how to use it and only when I went down to ask, we were told to call 171 for reception. That’s a strange number! We couldn’t get the thermostat to work. We pressed all the buttons (there were only 4 on the panel) and tried short jabs, long presses but nothing worked. The aircon was resolved two days later when I approached another staff member who asked maintenance to check on it. But we did have a cold two nights as housekeeping had left the window open after they made up the room on both cold days (it was about 2 degrees Celsius when we returned on both days) I eventually had to go down to reception (I didn’t know how to work the telephone yet) and informed the manager on duty, Tina. She asked me to press the buttons which I said I had. She told me I needed to turn it on. Again, I said I did. Then she did something which I was not prepared for: she shrugged and left it at that. To say I was taken aback was an understatement. I had never had that sort of response before from a hotel. It made the claim on one of the notes in our room - that the hotel seeks to maximise our comfort during our stay - a bit hollow to say the least. I also mentioned the bed controls to Tina and she also shrugged to indicate she couldn’t do anything about it. Unbelievable. The room also was lacking a kettle when we checked in and it took two days to sort that out. The first night, we were given a kettle when we requested but it didn’t work. When I went down again, I was asked to go to the bar to get hot water for the time being but there was no one at the bar or the restaurant. The manager on duty (not Tina) was about to go home and told me that housekeeping had already left and indicated there was nothing to be done. To her credit, she did get me a jug of hot water when I insisted I needed hot water that evening. And finally, we noticed that the tv remote control disappeared on the third day of our stay. We reported it but there was no replacement given. We also reported that a pack of nuts on the minibar had been opened. We don’t know if it had been opened right from the start of our stay or if it had been subsequently opened. Again this was reported but the opened pack of nuts remained throughout our stay. The hotel has lovely rooms and is in a fantastic location but it is let down by staff.

Čaute chlapci! Čo tak povedať "ahoj!" namiesto "check'n?"? Čo tak povedať „dobrý večer“, keď sa hostia vrátia v noci namiesto toho, aby hviezdili na vaše telefóny za vašou recepciou? A čo čistenie výťahu, dverí do našej izby a kobercov? Čo tak ponúknuť nejaké vegánske umami na raňajky v 2. najvegánskejšom meste na svete skôr, ako vás o to požiadajú vaši hostia? Škoda, že hotel nemá také vysoké štandardy, aké mal pred niekoľkými rokmi.

Neodporúča sa! Sme tu na 3 noci. Hotel je pekný a má dobrú polohu. Bohužiaľ čistota izby bola sklamaním. Pravdepodobne ste videli striekance zubnej pasty alebo niečo podobné na vnútorných dverách a na stene do kúpeľne predchádzajúceho hosťa. Nemyslel som si, že si budem musieť sám upratať izbu v hoteli. Dalo sa ľahko utrieť vlhkou handričkou. Za tú cenu by som čakal niečo lepšie. Keď nabudúce navštívim Berlín, určite si rezervujem iný hotel. Recepcia si to vypočula a spýtala sa, či tam ešte je. Ale keďže som si to utrel sám, nedalo sa povedať nič iné, len to, že to tam nemá byť. Bohužiaľ sklamaním.

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