Grand Solmar Lands End Resort & Spa 

DO NOT GIVE THEM YOUR MONEY!! Ripoff! Their salesman stole our money. His namee is Jose Antonio and he found us at the airport and ripped us off. First we thought he was our driver, then he talked us into paying him for a fishing trip and for a whale watching trip on Cabomar. He offered us a discount so we were thrilled. We didn’t learn until a day my later that we’d been hoodwinked into a timeshare presentation. He called us the next day saying he would pick us up at 10 am for the whale watching trip on Cabomar, but we were confused since the Cabomar was an evening dinner cruise. When we asked why we had to leave so early. He said it was for a presentation at the Gran Sol Mar. We never agreed to that. I asked how long that was going to take and he said around 5 hours!? I’m 68 and I don’t have the energy for such a long day. After some arguing he agreed it would only be for an hour and he’d take us back to our hotel. The next morning I awoke with severe back pain and I told him we were unable to go anywhere. He had a fit. In the end we decided we were tired of his attitude and told him we would not be going to Sol Mar at all, that we would pay the difference between the full price and the discounted rate to keep the activity tickets. He was to bring the tickets to us at outlet hotel and we would pay him the balance and give him a big tip. He agreed but then never showed up. This went on for days and finally we were told if we would go to Gran Sol Mat we could get our refund and rebook elsewhere. When we went, they refused to give us our money back ($450!). They said they would take our refund to our hotel the following day, but they did not. We leave tomorrow and they have not returned our money. We had to rebook our activities elsewhere. Then Sol Mar tried to get us to use the activities they had booked, but we had already paid for rebooking elsewhere. It appears they will not be refunding us the $450. These folks are ripoff artists! DO NOT GIVE THEM YOUR MONEY!!!

Prevádzkujú podvod, ktorý začína na letisku. Aj keď idete do iného strediska, ich zamestnanec vám povie, že vaša jazda je zorganizovaná, predá vám výlety a požiada o $ $. Potom vás vezmú von a povedia, choďte na skutočnú jazdu, ktorú zariadil váš vlastný rezort. Keď sa ocitnete vo svojom vlastnom rezorte, ktorý ste si zarezervovali, prídu po vás a odvezú vás do tohto rezortu, aby ste predali timeshare, a ak si ho nekúpite, stanú sa mimoriadne hrubými. Týchto podvodníkov treba nahlásiť POLÍCIA.

Grand Solmar is a fantastic resort to unwind and be pampered. The staff is kind and attentive. The rooms are well appointed and most, if not all, have views of the ocean. We rarely leave the resort unless there is a specific tour we want to experience as they have everything we need to enjoy our vacation. Highly recommend.

Práve som prišiel z prezentácie a bolo to všetko skvelé, kým nespomenuli, že musím zložiť zálohu vo výške 20%, čo som nemohol urobiť. Jazdy taxíkom sme sľúbili a ideme na ne, ale nie v čase, ktorý je dôsledne uvedený počas rána (12:00). Moja recenzia je založená na sľuboch. Ak chcete získať odvoz do rezortu a späť, najmä aby som bol späť v mojom hoteli do 12:00 kvôli predchádzajúcim stretnutiam. Dorazili sme o 8:00, dostali sme raňajky a dostali sme príležitosť vlastniť timeshare. Bol som pripravený a mal som pripravenú kartu, ale nedokázal som urobiť minimálnu sumu. To spôsobilo, že tím ignoroval môj čas a viac sa snažil o predaj. Dal som v nádeji, že sa tým veci urýchlia, aby som si mohol dohodnúť stretnutie na 12:00. Ani neviem, za čo som zaplatil, pretože som potreboval dostať taxík. O 11:34 nám bolo povedané, že náš taxík prichádza. Potom, čo boli prepustení a povedali, že náš taxík prichádza, neprichádza! Po čakaní 10 minút som sa spýtal na náš taxík a bolo mi povedané, že si musia jeden zavolať. Myslel som, že pred 40 minútami náš taxík už volali? 12:20 náš taxík konečne dorazí. Zlé hodnotenie obchodnému tímu za nerešpektovanie času. Za to, že som až do konca nespomenul zálohu. Ťahanie na predaj nie je možné uzavrieť obchod, pretože to neboli informácie poskytnuté vopred. Cítil som sa uponáhľaný a zmätený z toho, čo som si práve kúpil. Je to ako keď si nekúpite to, čo chcú, aby ste si kúpili, vyhodili vás a nechali vás nájsť cestu späť k taxíku.