DoubleTree by Hilton Hotel Zagreb 

Outstanding service. Clean rooms and very spacious with a great view.

Predivan hotel na odličnoj lokaciji. Ima u blizini dosta restorana i barova u koje mozete otici pjeske. Sobe prostrane, čiste i uredne. Veliki pozori kroz koje se vidi grad. Dorucak raznovsan i ukusan. Bazeni čisti i uredni, kao saune i teretana koji se nalaze na 10. katu te pružaju predivan pogled na grad. Osoblje profesionalno i susretljivo. Moja preporuka i vidimo se opet :)

Nie wieder werden ich in diesem Hotel einkehren, für ein Hotel das 5 Sterne hat und einen Preis von über 200€ die Nacht das man 1,5h lang in der Schlange steht das man überhaupt Ein Checken kann, dank des Managements das nur zwei Rezeptionisten aufstellt die völlig überfordert sind , ist mehr als inakzeptabel!! Und das zur Adventzeit wo vermehrt Gäste da sind! Wir bekamen bei der Ankunft im Hotel ein Doppelzimmer das durch eine Zwischen Tür von einander getrennt sind und alles hören kann was dort die Gäste reden obwohl wir weder ein solches Zimmer reserviert hatten, noch vorab über diese Änderung informiert wurden!!! Wir buchten ein Zimmer, das unseren Bedürfnissen entsprach, und diese ungeplante Unterkunft beeinträchtigte den Komfort unseres Aufenthalts erheblich. Als wir darum baten, das Zimmer zu wechseln, wurde uns mitgeteilt, dass das Hotel voll sei und wir nicht umziehen könnten. Außerdem wurde uns gesagt, dass es gut sei, dass wir überhaupt ein Zimmer bekommen hätten, was wir angesichts der Tatsache, dass wir eine gültige Reservierung hatten, ist total inakzeptabel .

Terrible. Single handedly and objectively the worst hotel stay ever. Surprisingly two of life's greatest mysteries aren't how the universe functions so perfectly, and how Tottenham after spending so much money continue to disappoint their fans and win absolutely nothing.. Instead these mysteries are a lot closer to home; firstly, how can this hotel hold a "5-star" rating and how on earth does Hilton allow this mismanaged catastrophe to bear the Hilton name. My first impression walking into this 1-star, sorry, I mean "5-star" hotel was seeing a very long queue of tired, impatient and agitated soon-to-be guests waiting to check-in. Dang, I muttered under my breath as I joined the back of the line (almost inside the restaurant at this stage!). After adding an additional 1 hour 2 minutes and 57 seconds to my travel time (yes, I timed it) I finally received "a" keycard... A single card for two people... Obviously when I went out by myself it didn't take long to realise I couldn't get back to my floor. So I went and told reception I only received one card expecting to hear "oh sorry about that, let me get one for you now". Oh but no, this is the Hilton Balkan edition... So instead I got a dismissive "that's what we normally do". It was almost like an Ange Postecoglou press conference "that's who we are, mate". Anyway, I digress... So back to when I received the keycard. I go to the elevator happy to finally be able to drop off my bags, shower and put their incompetence behind me. Only to get to my floor which ENTIRELY smelt like weed.. fantastic. I walk through that stench to my tiny room which was at best ok. It's literally a budget hotel room with an inflated price. But anyway it is what it is. The room was super stuffy and hot. Very uncomfortable condtions. So I thought logically... I'll turn the air-conditioning on, right? It's not like I'm complaining because my room was too hot and stuffy when I walked in. I'm complaining because they ONLY have heating at this time of year! You literally cannot cool the room without opening the window - and that tiny window doesn't do much either! So here I am in the 200eur a night sauna. Whatever, at least the shower's big and looks decent, I'll go and enjoy that. WHY did I even for a minute think this was going to be any different, any better?! The shower had two settings. The first was BOILING HOT WATER, the second was like AN ICE BATH (kind of like Cole Palmer taking a penalty, very chilled). I had to be a tactican like Pep Guardiola pre-2024/25 navigating the controls. You know, I was in McDonalds the other day. They got my order wrong. No big deal. You know what they did, they offered me a complimentary drink and free food. Very nice of them! I didn't accept because it's really not an issue and they were kind and professional. Anyway, I can't be bothered writing anymore. I really hope this review helps future guests and gives management the motivation they so desparately need to step up their game and drastically improve. It's clear to me they're being carried by the Hilton name and reputation because there's absolutely nothing Hilton about this hotel. This DoubleTree is the Jose Mourinho of the hotel world. Lots of ego and talk but almost no results. There's also a lot more like not having a manager/decision maker present, etc. But like I said, I can't be bothered they've wasted enough of my time and now I'm going to enjoy my holiday. Much like Croatia did in the semifinals against England in the World Cup😂