Hyatt Ziva Rose Hall recenzie 

Veľmi pekné miesto. Typické pre všetky hotely Hyatt ziva. Mimoriadne milý personál. Možno bude v blízkej budúcnosti potrebovať trochu TLC. Jedli sme v 5 rôznych reštauráciách v areáli, 4 boli skvelé, jedna bola v poriadku. Skvelé miesto na oddych a počúvanie vĺn z vašej izby s výhľadom. Nápoje sú 100% skutočným liehom na hornej polici. Johnny Walker, čierna a červená bez príplatku.

This place is a good resort. I've stayed at the iberostar 4x and then the Hilton once before this. This resort is definitely very nice. The gym was actually really top notch. The food was OK. They really need work. Now what really won me over was the kids club! We never let our daughter go to them but, this one felt different. Sophia and Adrianna were so good with kids! My daughter loved the club and would beg to go there lol. Sophia treated her like one of her own which I loved. Overall I'd recommend this resort. Food really just needs to step it up. The rooms are mediocre. The halls were kinda smelly tbh and the carpets needed work. Lots of water damage and building rot. They even shut the water down while I was there(thanksgiving week). I am not sure why anyone would pay a premium to be here tbh outside of the gym. IMO iberostar is more bang for your buck. I do like the fact there is an older more chill/family crowd here. Overall this isn’t worth what you pay. But if you want a good place for your kids it’s worth it.

Worse resort experience I've ever had! My family and I encountered SEVEN (7) ROACHES in NINE (9) DAYS! The general attitude with the staff we complained to was, "I'll speak to my supervisor and get back to you." Also, my 7 yr old daughter and I were subjected to showering in cold water our last 4 nights of the trip. A staff member came by to fix the problem. When he was done, he advised me that if the problem continues, run the hot water in the shower, the two bathroom sinks, and the bathroom tub until it warms up. That trick never worked! As far as resolutions, they went from asking us if we wanted to switch from one ROACH-infested room to another ROACH-infested room. Then they offered to give us 3 nights off of 1 of the 2 ROACH-infested rooms or 3 free nights on a future stay (WHAT?? A "FUTURE" STAY??). Then they offered 30% off the entire bill. We wrote to their corporate office and explained to them that we were willing to pay for our first night and wanted to leave their campus on Day #2, but they had already debited the entire $5800 and told us that it would take SIX (6) WEEKS to receive a refund. Hyatt corporate's final offer was 50% off of $5800 and their stance was basically take it or leave it! The sad thing is they KNOW they have a ROACH problem and act as if this is new news. One of their hospitality personnel informed us that they were aware of their ROACH problem and switched exterminators a week prior to our stay. We are VERY disappointed in the way how the Hyatt Ziva handled our situation. I caught THREE (3) of the SEVEN (7) ROACHES and brought them to their front desk so they can see for themselves. Imagine having to go to sleep knowing that ROACHES may potentially crawl all over your body while you're asleep. Even though the service was terrible in regard to management, all the other people were GREAT (All of the restaurant staff members where we dined, the groundsmen, the entertainment staff, the Jerk Hut crew, and definitely the women at the Kids Club)!! We were there from September 11-19, 2024. My girl and her son occupied Room 2230, but after encountering THREE (3) ROACHES, they moved across the hall to Room 2229 where they encountered THREE (3) MORE ROACHES. My 7 yr old daughter and I occupied Room 2234 where we encountered ONE (1) ROACH and 4 nights of cold water. I have attached pictures for your viewing pleasures. I also have two videos, but I am unable to upload them onto this review. AND WE'RE STILL WAITING ON A PROPER REFUND OFFER!!!!