Recenzie dovolenky a hotelov - Playa d´en Bossa (327)

Podľa mňa lepšie klubové miestnosti... Big Boss. Fantastické raňajky.

Zlí manažéri, zlé služby.

V septembri som strávil týždeň a hodnotenie nemôže byť lepšie. Pravdepodobne najlepšia vec na hoteli, spolu so službami, je jeho personál, ktorý vo všeobecnosti vždy bol, aby spríjemnil pobyt. Avšak, a za priamu liečbu, ktorú som absolvoval, by som rád zhodnotil a poďakoval za vašu prácu: ČISTENIE IZBY Carmen. Izba je vždy bezchybná BAZÉNOVÝ BAR Elisabeth Yasmina Hlina Edrei OUTDOOR BAR Sláva Roberth David Portillo VNÚTORNÝ BAR Sandra Cisee Manuel David PRIJÍMANIE nacho ZÁBAVAČI Paula Javier r Eleni Kuna KUCHYŇA Mary Spasiteľa JEDÁLŇA Kuna Mária Lucy Ďakujem všetkým a veľké objatie

The worst hotel in Ibiza - do not waste your money staying here. The food in the buffet is always cold and there are no options for vegetarians (except salad - which was unhelpfully pointed out to us during our stay by hotel staff). We were served raw pork and when we raised the issue with the chef we were told 'ohwell'. There is no dining service whatsoever - you need to get your own cutlery, cups, drinks etc. The hotel rooms are tiny. Whilst house keeping visited every day they may as well have not bothered. The beds aren't changed and the floor is never swept or cleaned. When I dropped a sock on the floor I picked it up with a clump of hair and dust from previous guests. The walls are extremely thin so you can hear everything from other rooms and the hallway - including people coming in, singing/slamming doors etc at every time of night and through the morning. The phones in the room dont work, not even to call reception. There are no amenities in the hotel room at all - no tea or coffee making facilities and no water. There is no free water in this hotel - there is no 4* hotel in the world that I have been to that has a water vending machine in the foyer. But when the machine swallowed £10 and didn't give us any water the reception called us liars and said we couldn't prove it had happened. Vibra have introduced a ridiculous cup system, clearly just a way to reduce the number of staff needed for the pool area and a cost saving exercise so that guests can only have one drink at a time. There is absolutely no sun bed service whatsoever, no staff around the pool at all. The lifeguard goes around collecting paper cups/plates, wiping tables and putting beds back together. The drinks are all watered down if you have an all inclusive band you get the absolute pits in terms of quality of drink. We were even denied a straw because 'you have to pay for that' The pool area is so over crowded, there is not nearly enough beds for the number of guests in the hotel and the beds they do have are on top of each other. The poolside toilets are disgusting and only cleaned at the end of the day so any faeces or vomit just sits there in the heat all day long. I don't even know how it is possible but the floors all over this hotel are dirty and have bits all over them. The pool isn't cleaned nearly enough - it is green and has turned a white bikini and white inflatable mouldy. The pool bar closes at 6pm but they bring the shutters down from 5.30pm - the staff just don't care at all and clearly don't want to work. The absolute worst part of this hotel is the service which is either atrocious or non existent. You have to queue for everything, the hotel are woefully understaffed and the staff they do have are miserable and over-worked. Staff do not smile and do not say please or thank you. During our stay we decided to catalogue the problems we experienced and tried to raise them with hotel management in advance of making this review. We asked Carmen on reception for a meeting with hotel management, she said someone would call us the next day. 3 days later we followed up at reception as we hadn't heard anything and were given a complaint form to fill in. We filled this out and were eventually invited for a meeting with the hotel Manager Maria. She listened to our issues and promised to follow up with a call. When we raised this with the 'guest experience manager' Victoria a few days later she said Maria had been trying to call us on our room phone - completely neglecting the fact that our room phone wasn't working was part of our original complaint (!) Victoria backtracked and said Maria had 'probably' tried to call us. She obviously had not read our complaint. Victoria is an abysmal guest experience manager and has no place working with guests face to face. In all, this hotel is maximum 2*. It is absolutely nowhere near a 4*. Do not waste your money here.

Izby boli čisté a pekné. Jedlo bolo slušné na raňajky. Páčilo sa mi miesto, pretože bolo blízko všetkého. V pešej vzdialenosti od klubov a mnohých miest. Pekný prístup na pláž tiež.

Skvelý hotel, milý personál, raňajky sú skvelé a izba čistá! Zamestnanci sú pozorní k vašim potrebám a hotel má prístup na pláž

Mali sme neuveriteľný pobyt vo Fergus Bahia na Ibize. Komfort izieb bol na veľmi vysokej úrovni, s obzvlášť pohodlnými posteľami a moderným vybavením. Jedlo bolo jednoducho chutné, so širokou škálou jedál, aby vyhovovali všetkým chutiam. To, čo skutočne urobilo náš pobyt výnimočným, bola priateľskosť a profesionalita personálu. Boli vždy k dispozícii a pripravení pomôcť s úsmevom. Špeciálne poďakovanie patrí Zakarii, ochranke, ktorá nám veľmi pomohla objaviť krásne miesta a vďaka ktorej sme sa cítili bezpečne a vítaní.

Rezervovaný pobyt cez Booking.com na 21. október 2024, bohužiaľ musel byť zrušený z osobných okolností. Podľa T&S po zrušení mohli účtovať jednu noc a zvyšok mojich peňazí by mal byť zaplatený späť na môj účet do 5 pracovných dní. Hotel ma celú cestu ignoroval, ignoroval moje e-maily a správy. Mnohokrát som zavolal na zákaznícky servis Booking, aby som to vyriešil, a po mesiaci a pol mi boli vrátené peniaze. Žiadne ospravedlnenie alebo akékoľvek výčitky zo strany hotela. Odhovárali ma a zakaždým povedali, že ich systém mal problém so spracovaním mojej refundácie alebo moja karta bola odmietnutá. Ale nebol problém vybrať peniaze z môjho účtu do jedného dňa! Hrozná služba. Nikdy nezostanem v Grand Palladium White Island Resort & Spa.