Recenzie dovolenky a hotelov - Playa del Carmen (573)

Jose Alfredo Alvarez is an amazing instructor! Really patient and knowledgeable!

La verdad muy linda experiencia el lugar la atención el personal todo muy bueno muy buenas energías saludos desde Córdoba Argentina

Una gran experiencia para vivir, gente muy amable y respetuosa! Sin dudas lugar para volver.🤎🙌🏽

Schönes Hotel direkt am Strand, die Zimmer gehen alle zum Innenhof wo sich eine große Poolanlage befindet. Zur Einkaufsmeile sind es aber ein paar Schritte zu laufen.

Richtig cooles Hotel. Viel zu machen, sehr angenehm, kurzer Weg zum Strand, EInkaufsmöglichkeiten. Durch die Lage in der Gated Community ist man auch sehr sicher. Wir konnten draußen gut joggen gehen und die Gegend erkunden. Das Personal ist freundlich und wir haben gut was an Spanisch gelernt. Der Schokobrunnen beim Abendessen war mein Highlight :) Die Neonparty war auch der Hammer. Auch hatte ich nie Magen-Darm-Beschwerden wie in anderen Ländern bei All-Inclusive, obwohl ich alles an rohem Obst/Gemüse gegessen und Eiswürfel getrunken habe.

Un lugar fantástico con buen trato del personal, destacando la labor del director y el mesero Guillermo Merced que tuvo una gran atención y nos trató con mucha profesionalidad.

En general todo de 10...excepto el buffet..escaso sin variedad..no hay carne ni pescado a la plancha..no hay tomate.aceite o atún para una simple ensalada..ni una triste patatas fritas..hay 10 restaurantes..pero en el de carne HAY QUE PAGAR UN DINERAL POR UN FILETE DE RES..(siendo un todo incluido y pagando un buen precio)..no me esperaban esta deficiencia en esta cadena a la que he ido en varias ocasiones en España y latinoamerica...DECEPCIONANTE EN ESTE ASPECTO

I rarely leave reviews, but our stay at the Grand Hyatt Playa Del Carmen was such an overwhelmingly negative experience that I feel compelled to warn others. What was supposed to be a relaxing vacation turned into one frustration after another due to the resort’s complete lack of professionalism, poor service, and broken promises. From the moment we arrived, the resort was filled with loud and disruptive construction. It began above the pool area on day one and continued throughout our entire five-day stay, despite being told it would be finished that first day. To make matters worse, they added more construction zones during our stay, including work being done in the pool area. The noise made it impossible to relax, and the staff’s repeated assurances that it was “almost done” were blatantly false. The staff at this property is among the worst I’ve encountered at any hotel. Employees were consistently rude, unhelpful, and misinformed. When we complained about the construction, the staff offered us a beach cabana as compensation, which we appreciated at first. We were told the cabana came with five complimentary sodas and five alcoholic drinks. However, after waiting 30 minutes with no service, I had to go back to the hotel restaurant to ask for help. A manager eventually came over and informed us that because the cabana was a courtesy, the drinks were not included. This directly contradicted what we were told, adding insult to injury. Our room was far from the standard expected at a Hyatt. It smelled strongly of mildew, and the balcony was filthy, covered in large animal droppings. Housekeeping was equally disappointing; we had to call multiple times to get our room cleaned, and on one day, it took four calls before they finally showed up. At check-in, the front desk staff recommended the resort’s sushi bar, which they said was a great dining option. We later discovered it was closed due to construction for our entire stay. No one informed us about this closure in advance, and it was yet another example of poor communication from the staff. Our experience at the Grand Hyatt Playa Del Carmen was a complete disaster. From the constant construction and rude staff to the subpar room conditions and broken promises, this property utterly failed to provide the relaxing vacation we had envisioned. I would strongly recommend avoiding this hotel. There are many other options in Playa Del Carmen that surely provide better service and value. Rating: 1/5