Recenzie dovolenky a hotelov - Playa del Carmen (573)

Beautiful pool/courtyard area with lots of lounge chairs. Great location — pretty quiet and away from the hubbub of 5th Ave. but still very walkable to the beach, lots of restaurants, etc. Delicious breakfast and helpful staff. My only complaint is that they didn’t have drinking water readily available for free in the lobby…but otherwise I was very happy with this hotel.

Un buen hotel de ciudad buenos servicios buena comida. Lo mejor es la atención

Espacios amplios, limpios, excelente gastronomía, el personal desde la entrada son MUY amables. Mucho trago. Destacó el trato y amabilidad de Donanciano Manzilla, Claudia Cornejo, Daniel Jimenez, Mario Hernandez del stand Brazas. Y por supuesto don Juan Queno por su cordialidad. No es lo mismo con el personal de aseo. La playa demasiado pequeña

Pros. - The beach is beautiful and the sand it's white like snow - There were no mexican bands so it was really relaxing to be in their beach - The staff made fun activities like volleyball and pingpong contests and other - The food is good! - In the rooms' bathroom you can take the shower head like a hose so it's easier to remove the sand and the temperature was perfect - There are cute animals called coatis all around the hotel - The first day the sea water was cristal clear so I saw lots of little fishes - The seas temperature was good Cons. - You have to take a bus to arrive to the beach, it's a bit far and exhausting to wait for it, you don't always get a seat. And the bus it's really cold sometimes. (I ended up getting sick) - There is no elevator in the hotel so if you have trouble with stairs you'll have a bad time with that (there are just 3 floors max though I think) - The pools were cold - In the beach there are not enough shadows to rest up around the sand - Also in the sand there were pointy stuff so sometimes we got hurt while running or getting in the sea to swim Overall an ok experience but I would probably won't come again.

Pros: beautiful scenery and nature all around you. Acceptable rooms though not really 5 star quality. The trio of singers one evening were wonderful. Cons: check in and general customer experience was a disaster. Another guest walked into my room 10 minutes after I entered, they had double booked the room. They had my check in and check out dates wrong despite booking directly through the hotel. Lost my dinner reservations due to their error on my check in/out dates and they refused to honor my original reservations. Food in general was below par even at the a la carte restaurants. The buffet was so poor it made Golden Corral look like a Michelin star restaurant. It’s a shame such a beautiful place isn’t run in a more efficient manner. Too many mistakes for me to consider returning.

This resort was by far one of the worst ones I have been too. The food is BAD. I don’t expect much from resort food but I do expect to be able to eat something. There was NOTHING that was good here. The mash potatoes tasted like water. The bread was always hard. The first thing that happened is that they false advertised an upgrade to us. They pointed bigger pools and told us there were cabanas on the beach. Both were lies. The upgrade is NOT worth it. The rooms were smelly. Something was always broken. Our room flooded once due to wear and tear in the room. The second time they didn’t notify us the slide door was broken so an animal broke in which is common on the second floor. Edison (the manager) said they didn’t care that my best friend’s 30th birthday was ruined as a result of this resort. Point blank said he did not care. Overall, def go to a different resort. This one is not worth your money.

Quiero destacar a la Señorita Yamili del Restaurante Sunset , por su amabilidades, ternura y buena atención

Jose Alfredo Alvarez great teacher