Recenzie dovolenky a hotelov - Playa del Carmen (573)

La peor experiencia de mi vida, nos invitaron a un desayuno y en el, nos obligaron a contratar una membresía vacacional, la cuál no queríamos , pero insistieron e insistieron, nos tuvieron toda la tarde presionando para adquirir. La peor experiencia de mi vida. En cuanto al hotel, claramente veíamos trato especial a los extranjeros que a los mexicanos y eso nos decepcionó mucho.

Viri je super milé, pozorné a pracovité dievča. Veľmi sa nám páčilo, ako pracoval a ako sa k nám správal. 10 osôb. Izba by mohla zlepšiť problém so svetlom. Popoludní prichádza veľa svetla na odpočinok.

En principio debo decir que por las instalaciones, el servicio de recepción, y las bebidas no es un 5 estrellas para nada. Tuvimos inconvenientes con el check in, ya que en el call center dan a entender una cosa y al llegar al mostrador, uno se entera de otra, habiendo llegado cansados del viaje, tantas idas y vueltas resultan agotadoras, no saben informar ni dan una guía apropiada ante inconvenientes. Las habitaciones resultan inapropiadas para familias con niños, el baño no debería ser abierto si permiten que haya niños en el hotel, te ponen una cortina en la puerta de la ducha pero a la hora de secarse hay que hacer malabares para no mojar la ropa en el piso mojado de la ducha, la tv es un led común, un 5 estrellas tendría que tener un smart en los tiempos que corren. Los baños de uso común no tienen buena higiene. Las bebidas no son buenas, los tragos frutales no tienen frutas, sino un colorante y saborizante que los hace desagradables. Las reposeras son insuficientes para los huéspedes de éste hotel y los del Riu Tequila, la gente reserva las reposeras con toallas temprano pero no aparecen en todo el día y nadie del hotel lo modifica. En general la comida es rica y variada. La playa y el mar son hermosos.

Dovoľte mi začať negatívami. Voda je NEPRIJATEĽNE studená. Absolútne nikto neplával v bazéne. Namiesto toho sa ľudia hemžili jedinou vírivkou, v ktorej voda vyzerala mimoriadne drsne. Vzhľadom na to, že ľudia pili a zostali vo vnútri celé hodiny, neviem si predstaviť, koľko ľudí používalo vírivku ako kúpeľňu. Bolo tam tiež príliš veľa kabín, ktoré nikto nepoužíval (pretože za ne musíte zaplatiť prémiu) a málo lehátok. Na druhý deň sme tam boli; dostali sme výzvu na „darček na privítanie“. Toto skončilo ako Segway, aby sme dostali 90-minútovú prezentáciu o timeshare. Použil som svoj telefón ako časovač a vypol som ho po 90 minútach, v recenziách som videl, že boli zaseknuté na niekoľko hodín, takže buďte prísni na prísľub 90 minút. Nápoje boli slabé, čo je normálne pre rezort AI. Niektoré nápoje však vôbec nepripomínali propagované príchute alebo chutili ako voda. Vrelo odporúčam zasiahnuť do skutočných barových reštaurácií v rezorte, aby ste dostali nápoje v porovnaní s ich získavaním z haly. Ponuky izbovej služby boli tiež priemerné. Napríklad burger bol extrémne mastný a hranolky boli mokré. Izby sa zdali trochu staré. Žiadny Netflix alebo iné streamovacie služby, napríklad v televízii. Niektoré zmeny farby a starnutie na stenách, kúpeľni a zrkadlách. Inak sa nám páčilo všetko ostatné. Táto služba bola fantastická. Upratovanie je tiež upratované denne, čo je častejšie ako ich garantované minimum, čo sme veľmi ocenili. Dospelí znamenali iba žiadne kričiace deti alebo zlé správanie detí. Jedlo bolo skutočne slušné (ázijská reštaurácia bola absolútnym hitom). Kaviareň mala výbornú kávu a zákusky. Žiadne čakanie v reštauráciách, aj keď som neurobil žiadne rezervácie. V hlavnom vestibule boli tiež každodenné predstavenia, ktoré boli veľkolepé. Priamo pred rezortom sa nachádza nákupné centrum s množstvom možností na prehliadku pamiatok alebo suvenírov. Jediný tip, ktorý musím spomenúť, je nenechať sa napadnúť žiadnym podvodom alebo ľuďom, ktorí predstierajú, že sú personál z reštaurácií Hilton. Ak je to možné, zakryte si náramok.

I would strongly recommend never coming here. Worst honeymoon. 1. The food is awful. Even the a la cartes are inedible in some regards. We went to La Fondue and they brought us well done steak to dip into swiss cheese. I thought it was going to be much more of a fondue experience as I've had in Canada but it was much worse. The teppenyaki we got the only chef who didn't do any tricks or anything. Just fried the food, served it and left. At la fleur we experienced decent food, except the chicken which is listed as tender chicken, but turned out to be homemade chicken cordon bleu which she found inedible. And the buffet was excruciatingly painful to eat at. They say they change the food every night but it's the same things with a different face. Plus the breakfast and lunch was so greasy and disgusting. The only thing I found edible that they had cooked was the Barbacoa and even then you had to put tortillas down underneath to soak the incredible amount of oil out of it. The only safe things to eat were things they didn't cook at the buffet. The only food we found that was edible was the tacos at the stand by the pool which they grilled the chicken right there and not fried in cheap oil. 2. The cleanliness and state of the hotel was a joke. We visited once in 2019 and the pillars in the pool were freshly painted and charming, but we were facing the family side in our room and we're delighted to see a significant amount of crumbling and debris from the building. Our bedroom was cleaned daily if you want to call it that but our tub wasn't cleaned once since we arrived and we paid extra for the tub so we cleaned it so it was acceptable. That also brings up the state of the hotel. We couldn't get one decent shower the whole time. We complained to the concierge who said they'd send someone but nobody ever came. The shower would be hot and warm, and then pressure would drop and you'd get slapped with cold water. Hot would come back but it would just repeat. Every 2 minutes about it would do that. Almost every facet of keeping up appearances you could see where they either gave it the landlord special or did nothing. Even the coconut trees on tbe beach. You' think theyd remove them so nobody would get hurt, but I was sitting beside a man when a coconut fell and hit him. Not what I'd call a luxury experience. 3. They're trying to sell things to you everywhere. It's like living real life on Netflix with ads. Hi, I'm already here, I paid thousands to be here, get out of my face with the advertising. They have so many booths with people trying to get your attention and get you to book. Their spa staff will come right up to you while you're trying to relax on the beach and try to sell you services. They're not cheap either. It's cheaper to go to a registered massage therapist in Canada and get a massage than it is to get a massage at the resort. I think it was 127 us for a 50 minute massage. It's about 70 us to get a 50 minute massage in Canada. Is it because their facilities or staff is expensive? They don't repair or maintain facilities well or pay their workers much, so I doubt it. 4. They try to sell you to their travel club. They stick a card in your room saying bring this to the front desk in your first 24 hours to get a gift. Then they whisk you away to their sales staff to waste 4 hours of your time. Also they continuously said we're going for special breakfast. Like 4 people mentioned special breakfast. Turns out special breakfast is the buffet but with a sales person now sitting with you. They absolutely refuse to tell you prices until the end. It took 4 hours to get through this process and our gift? A 4 dollar magnet we could have bought at the local convenience store in playa that says "playa del carmen". They also gave us a 4 day vacation to be claimed in the next month and used in the next year, and a card to take to the jewelry store for a tacky aztek calendar pendant that took 3 days to get because they kept sending us away. 5. Service. Overpowering every drink. Hard to drink. Never going to mexico again

Beste pluspunt is dat de kamers en het hele hotel super schoon is. Niks over te klagen. Wel meerdere minpunten. Allereerst het eten, erg eentonig. Zoals de Italiaan is zowel ‘s middags als ‘s avonds zelfde menu. Als je er 10 dagen verblijft ben je het eten echt zat. Weinig vegetarische keuze. Heel veel varkensvlees of bacon op salades (tip: doe die bacon apart zodat je ook meer vegetarische opties kan aanbieden). Daarnaast is de avond show erg saai met alleen live muziek. Niet 5 sterrenwaardig. Ook weinig activiteiten voor kinderen ondanks riuland. Ik zal niet nog een keer voor dit hotel kiezen.

My daughter and I came to relax for a week during our Thanksgiving break. This place was PERFECT! Not too 'party', yet still fun and plenty to do--a big party place can be fun, but that wasn't the vibe I wanted; the pool is beautiful and clean and always plenty of chairs (I've been places where everybody panics and puts towels on chairs to 'hold' them--not here); the food is beautiful; and the staff is the best part. And my only regret is that we'd not checked out more of the entertainment--we caught a fire throwing show and it was REALLY great!! Oh! And the beach was perfection--soft white sand and turquoise water. I know that's not always the case because this area can have a seaweed ('sargassum') problem at certain times of the year, but that's not something that's in the hotel's control and you can tell that the whole area really takes care of the beaches--we'll definitely be back!!

Très cool personnel très compétent sympathique très bon séjour